Tide Cleaners's cover image

This profile has been claimed by the business owner or representative.

Tide Cleaners

4.6
  • Dry Cleaning
  • Houston, TX

About this business

Consumer ServicesDry CleaningLaundry ServicesSewing & Alterations

Location details

5240 Buffalo Spdwy, Houston, TX, 77005, United States

Get directions
WeekdayScheduleStatus
Mon7:00 a.m. to 7:00 p.m.
Tue7:00 a.m. to 7:00 p.m.
Wed7:00 a.m. to 7:00 p.m.
Thu7:00 a.m. to 7:00 p.m.
Fri7:00 a.m. to 7:00 p.m.
Sat8:00 a.m. to 5:00 p.m.
SunClosed
4.62,797 reviews
Select a rating
Yuzuru N.'s profile image
Yuzuru N. 
6 years ago

Did not receive notification for item I requested. 

Business response:

Thank you for taking the time to provide your feedback, Yuzuru Our #1 goal is to provide great service and value to our customers, but there’s always room for improvement. We take your feedback to heart. Cheers, Tide Dry Cleaners  

Michael M.'s profile image
Michael M. 
6 years ago

The cost of service it to high $3 a shirt and $10 for pants. I asked for heavy starch and in my opinion did not get it. I am not satisfied with the ironing of sleeves of all three shirts. 

Geniece S.'s profile image
Geniece S. 
6 years ago

The customer service was wonderful and clothes were dry cleaned well. However, I was not able to find out what my total bill would be when I dropped off the clothes. I was only told what the "starting at" price would be for each item. And no explanation as to what increases the price for each item. At pick up the receipt was not itemized so I still could not see what I paid for cleaning each item. Final bill was too high with no explanation. I like to know what the cost is before I pay for a service. Unfortunately I will not... read more

Business response:

Thank you for taking the time to provide your feedback, Geniece Our #1 goal is to provide great service and value to our customers, but there’s always room for improvement. We take your feedback to heart. Cheers, Tide Dry Cleaners  

Ro M.'s profile image
Ro M. 
6 years ago

Staff was very professional, nice and knowledgeable but pricing is just too expensive. Took three pairs is slacks (polyester, nothing special). With 25% discount coupon, cost $9 per pair to clean (or $12 full price). Nearby cleaners is $6 for a pair of plain slacks) Will come back perhaps for special garments but not for everyday cleaning. 

Business response:

Thank you for taking the time to provide your feedback, Ro Our #1 goal is to provide great service and value to our customers, but there’s always room for improvement. We take your feedback to heart. Cheers, Tide Dry Cleaners  

Jan's profile image
Jan 
6 years ago

Even with your discount coupons, your prices are way too high. If I want to pay high prices, I go to a high end cleaners like Coronet where the clothes do not smell like bad, cheap room deodorizer. Since your acquisition of MW Cleaners, You have added perfumes to your cleaning chemicals that smell AWFUL. The smell of my freshly dry-cleaned clothes was overpowering. That is all anyone could smell when I walked into the room! You seem to think that everyone likes the smell of Tide products. That is just not the case. ... read more

Business response:

Thank you for taking the time to provide your feedback, Jan Our #1 goal is to provide great service and value to our customers, but there’s always room for improvement. We take your feedback to heart. Cheers, Tide Dry Cleaners  

Beth and Craig M.'s profile image
Beth and Craig M. 
6 years ago

Wish all of our dry cleaning came back at the same time. 

Business response:

Thank you for taking the time to provide your feedback, Beth And Craig. Our #1 goal is to provide great service and value to our customers, but there’s always room for improvement. We take your feedback to heart. Cheers, Tide Dry Cleaners  

Scott G.'s profile image
Scott G. 
6 years ago

Be careful. They will hold your garments hostage, without telling or notifying you, when your on file credit card expires. After a while you notice your clothes are not being returned, call them and they casually say they are holding them till you contact them with a new or updated card. I guess they would hold them in perpetuity if I had not contacted them. 

Business response:

Thank you for providing your feedback and letting us know about this matter, Scott We pride ourselves for having the highest standards in the business and are sincerely sorry to hear those standards were not met in this instance. The area manager will be in contact with you shortly Sincerely, Tide Dry Cleaners  

Joe S.'s profile image
Joe S. 
6 years ago

Service was fine and cleaning done properly, however I fell a bit foolish for not asking what you charge before agreeing to leave clothes with the shop. You charges are simply out of line with the rest of the market and I feel it is disingenuous of the company not to post a sign with normal charges so customers can make an informed decision. 

Business response:

Thank you for taking the time to provide your feedback, Joe Our #1 goal is to provide great service and value to our customers, but there’s always room for improvement. We take your feedback to heart. Cheers, Tide Dry Cleaners  

Sara P.'s profile image
Sara P. 
6 years ago

The pants were dry cleaned and pressed but they didn’t iron out the pockets and there’s a hole in one of the pants I don’t remember from before. I have pictures of the pants being pressed over the wrinkled pockets and the hole in the pants. For this price point I’d expect way better quality. 

Frequently asked questions about Tide Cleaners

How is Tide Cleaners rated?

Tide Cleaners has a 4.6 star rating with 2,797 reviews. 

When is Tide Cleaners open?

Tide Cleaners is open now. It will close at 7:00 p.m.