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Puritan Cleaners - Master Roll-up
- Other
- Richmond, VA
About this business
Location details
Richmond, VA, 23233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
I think you pricing makes this a stop only when convenience demands. I have been paying $2.61 for the same service on hung laundered shirts.
Business response:
Hi Bruce! Thank you for your feedback. It's true we aren't the cheapest cleaners in town, but we feel that you deserve the best care for your garments. We've invested heavily in our team, cleaning agents, and equipment to make sure you get the most from your garments for years to come. We understand if another cleaners is a better fit right now, but please know we'll always be here when you need us! We're thankful for you! If you'd ever like to come for a tour, just let us know. We'd love to show you the behind the scenes ma... read more
They got all the oil and grease out of my jacket that I worked on the car with in the same day. I was in disbelief. Keep up the good work.
The staff, particularly the manager are out standing. They are my go to cleaners.
The clerk at the front desk was cold and distant.
Business response:
We clearly dropped the ball, Dariush. You mean the world to us and we’ll be reaching out shortly to see what went wrong and how we can fix it.
Wonder bunch of employees that know what there doing
Business response:
We strive to provide the best experience we can every time you use our dry cleaning services, and reviews like this make it all worth it. Thanks, Melissa!
This is the second time I have had a problem with Puritan Cleaners. The first time I put a pair of pants in the cleaners and they claimed they couldn’t find them. It turns out someone had damaged my pants and an employee at the cleaners found them on the floor in a corner. They went back and forth with me claiming I had already picked up my pants because they couldn’t find them This time, again they couldn’t find a pair of my pants, but they found them in the next day or so. I was told they had been put under the wrong ... read more
Business response:
Hi Genovie, thank you for letting us know about your experience! I’m so sorry we fell so short! We value your business and take pride in our work - it’s clear we let you down. If we make a mistake, we take responsibility for it, do what we can learn from it, and make things right. We look forward to connecting with you very soon!
Way too expensive. Too much starch, caused an allergic reaction
Business response:
Try as we might, sometimes we just don’t meet your expectations, Daphne. For that, we offer our deepest apologies, and we’ll be contacting you shortly in the hopes we can make it up to you.
Cleaning was good, but I felt your prices were way too high.
Business response:
We are so sorry, June. We want to get to the bottom of whatever happened that caused you to give us a one-star review, so we’ll be reaching out to you shortly.
Trousers had a mystery stain and it was removed with no residual effect.
Frequently asked questions about Puritan Cleaners - Master Roll-up
How is Puritan Cleaners - Master Roll-up rated?
Puritan Cleaners - Master Roll-up has a 4.8 star rating with 8,838 reviews.
When is Puritan Cleaners - Master Roll-up open?
Puritan Cleaners - Master Roll-up is open now. It will close at 7:00 p.m.