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Puritan Cleaners - Master Roll-up
- Other
- Richmond, VA
About this business
Location details
Richmond, VA, 23233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
I received 2 emails and a phone call asking me to pick up my dry cleaning although it had only been a few days since I had dropped it off. I tried to call to inquire about the cost so I could write a check , but got the answering machine. I left a message and after 30 minutes with no response, I called again. I wrote the check for the amount stated by Brittany, but when I gave it to her, she said she had miscalculated and I owed her an additional 50 cents. She suggested that I write another check but I gave her 2 quarters in... read more
Business response:
Thank you for the feedback Susie. We'd love to learn more about your interaction with us and see what we can do to make it a 5 star experience! We stand behind our work 100% and are always looking to grow. We'll be in touch soon!
I brought a jacket in during the sale. I was under the impression it was going to be $5’.98 not $8.98. I was not impressed with the manager who talked with me. I worked with the public and Could not use tone she used with me.
Business response:
Hi Frances, thank you for reaching out! Our goal is to deliver fabulous service AND fabulous care. I'm so sorry we let you down in such a way. We’d love to hear more of what happened and see how we can help. Your experience is very important to us because YOU are important to us! We’ll be in touch soon. Thank you again for letting us know. We look forward to talking with you Frances!
I had my purse cleaned and was told it would be delivered after I was Set up for delivery that never happened. I was then sent to Midlothian store not there I was then sent to short pump and then to Tuckernuck where I left it. I spent 50 in gas for nothing I deserve a refund since it was at the location I left it at originally
Business response:
We strive to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
Got charges for service we did not
Business response:
Hi Eileen, thank you for letting us know about your experience! We’d love to find out more and make sure the right thing is done. If we make a mistake, we take responsibility for it, do what we can learn from it, and make things right. We look forward to connecting with you very soon!
Too $8+ too expensive for ONE dry cleaning sweat shirt!
Business response:
Hi Rubel! Thank you for your feedback. It's true we aren't the cheapest cleaners in town, we made a decision years ago to choose quality over low price because we feel you deserve it! Our team will be reaching out to make sure everything was to your liking and verify your order was charged correctly. Thank you for choosing Puritan Cleaners! We look forward to connecting with you soon.
They lost my son's favorite tie!
I am satisfied with the cleaning of my garment, but I was told I had a $15.credit, yet when my daughter picked up my garment yesterday, the clerk at the counter said she could not find such a credit. This is the third mishap I have had with Puritans.
Business response:
Hi Genovie, thank you for reaching out! Our goal is to deliver fabulous service AND fabulous care. I'm so sorry we let you down in such a way. We’d love to hear more of what happened and see how we can help - our team will be in touch soon. Your experience is very important to us because YOU are important to us! Thank you again for letting us know. We look forward to talking with you Genovie!
Can you please please investigate about my black dress one of your employees on woodman I gave my dress to him he put on his account to give me discount and my dress was brand new with tags and it was odd when he asked me to put on his account when I went to pick up the dress he we lost it how come you lose my dress in one night I know he stole it my phone number is 8044413884 leave a message my name is Farah Khan I will never use your services again
Business response:
We strive to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll have the right people contact you soon to learn more and see how we can make it right.
Excellent service and work. Thank you very much.
Business response:
Thank you Mr. Smith! We appreciate your business!
Frequently asked questions about Puritan Cleaners - Master Roll-up
How is Puritan Cleaners - Master Roll-up rated?
Puritan Cleaners - Master Roll-up has a 4.8 star rating with 8,838 reviews.
When is Puritan Cleaners - Master Roll-up open?
Puritan Cleaners - Master Roll-up is open now. It will close at 7:00 p.m.