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Puritan Cleaners - Master Roll-up
- Other
- Richmond, VA
About this business
Location details
Richmond, VA, 23233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
My clothes smelled like smoke and my shirts look and feel like they weren’t tailored
Business response:
Wini, We are so sorry that your items came back to you in such a way. We strive to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that a member of management will be contacting you shortly to see how we can make it right!
It had been said with your customer services!!!!
Business response:
Wow, Ronald! A 5-star rating! We’re thrilled you enjoyed our services so much and we hope to have the opportunity to provide them to you again soon.
Had ink stains in my shirts and all ink stains were not removed. I, did state when dropping off shirts their were ink stains. I, do acknowledge this happens frequently with me coming in with ink stains. However in the past staff would tag the stains without any issue.The last 2 times staff did not tag the ink stains. I, understand ink can be difficult to remove. Please advise me before I leave the store. I, should not get home and find the stains was not completely remove. Kindly, Joan Hunter.
Business response:
Thank you so much for letting us know about your experience Joan! We agree will be in touch to learn more so we can make things right! We look forward to connecting and coaching the team. Thank you for your business!
I have a cherished Burberry raincoat that my wife gave me since my assignments were all over the world and a Burberry is very versatile in usage- rain or cold weather, a blanket on a train etc. . Sadly, an ink stain about the 4 by 4 inches appeared on the front of my coat. By the magical hands of Aimee and the team at Puritan almost 98 % was removed. Only I know where a faint resemblance of the stain was. Next time it will be 100. In NYC I was told they couldn't do it but I would not have trusted them anyway. THANK YOU TEAM ... read more
Business response:
Wow, Craig! A 5-star rating! We’re thrilled you enjoyed our services so much and we hope to have the opportunity to provide them to you again soon.
Has pants hemmed. Good work but very expensive for just taking up length. Most in area are much less expensive. Won’t be back for that service
Business response:
Two out of three ain’t bad, but three out of five is less than we aspire to! A representative from Puritan Cleaners - Innsbrook will be contacting you so we can get to the bottom of this.
Fine except the promotion stated bring in four shirts, pick up five. I only received back four
Business response:
Hi Lester, we'll be in touch shortly to learn more! Thank you so much for reaching out!
Good service. A bit expensive
Business response:
60% wouldn’t be a passing grade in high school and it’s not a passing grade now. A representative will be reaching out to see how we can improve our service!
I had a burial flag pressed and it looked beautiful when I picked it up!!
Business response:
60% wouldn’t be a passing grade in high school and it’s not a passing grade now. A representative will be reaching out to see how we can improve our service!
Service was to slow also to expensive rediculously to expensive
Business response:
I'm so sorry your experience wasn't wonderful Russell! We'll be in touch soon to learn more.
Frequently asked questions about Puritan Cleaners - Master Roll-up
How is Puritan Cleaners - Master Roll-up rated?
Puritan Cleaners - Master Roll-up has a 4.8 star rating with 8,838 reviews.
When is Puritan Cleaners - Master Roll-up open?
Puritan Cleaners - Master Roll-up is open now. It will close at 7:00 p.m.