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Puritan Cleaners - Master Roll-up
- Other
- Richmond, VA
About this business
Location details
Richmond, VA, 23233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Brought my coat in to be cleaned on Dec 6th. Came to pick it up on the 8th (it was promised on the 7th) to hear that they had to fix something but should be back the following day. I wasn’t able to get back in until the end of the week and still no coat but the manager would call me Monday. I never got that call. I called them about Thursday, Dec 19th to hear that the mgr was out sick, blah blah. Mgr did call me back to apologize, say they had to order a new zipper and should be back early Jan. I said they can’t get this fi... read more
Business response:
Dara, We are so sorry that this was your experience with our team! We pride ourselves on delivering outstanding quality and service. I’m so sorry we let you down! You can expect to hear from our Division Manager soon. We would love to learn more and show you why we’ve been selected as one of America’s Beat Cleaners. Thank you for letting us know about your experience - we look forward to turning it around!
Yes, you have lost my very best table cloth that was imported from Italy. I have been over there about 7 times. I think the only time you look for it is when I am there standing in front of you. You then offered to give me $40 which was a terrible insult. I am very angry over the way I have been treated and will not return and will also tell all my friends what happened when someone trusts you with their valuables.
Business response:
We clearly dropped the ball, Gil. You mean the world to us and we’ll be reaching out shortly to see what went wrong and how we can fix it. You can expect a call from a senior member of our leadership team today!
The clothes were fine, but the customer service was terrible. Went in to pick up my clothes and a man rang everything up told me my total and then walked away. Didnt give me a receipt, didn’t say anything just walked away. Didn’t hand me my stuff and say have a nice day, just walked over to the customer and started helping them. I then asked “so am I good to go?” No response from any of the 3 employees standing there. Needless to say I will not be back!
Business response:
Hi Lauren, we're so sorry to hear this! We'd love to learn more and find out how we can make things right. You can expect a call from our team today.
Expensive even with 20% off. One item of clothing has not been ready 2 days in a row.
Business response:
Hi Kyle, thank you so much for coming to see us. I’m sorry your order was not ready as promised. I will take a look into it and follow up with you! Most often if something is delayed there is a stain or special care required that look extra time. We will find out and let you know! I’m so sorry for the inconvenience! It will be on the house.
All your employees and manager at your East end store, go beyond the call of duty, plus when will they have pickup Service?
Business response:
Thank you so much for your kind feedback! Let me check on the status of Home Delivery for your area and I will respond back and let you know. Thank you for asking!
Shirts come back with collars and cuffs wrinkled Black smudges at top button Shirts sometimes smell funky. Like you put too many in the load and they are not getting clean Too expensive.
Business response:
Thanks, Hampton! We’re curious, how could Puritan Cleaners have provided you with a better dry cleaning experience? We’ll reach out soon to get your feedback!
Paid $27 for 3 sweaters and 2 were not clean. This happens often. They offered to redo, however that doesn’t usually work. So as I have done many many many times- took them home and was able to clean by hand with Woolite.
Business response:
Hi Pat, I would love to have our leadership team reach out and learn more of what you’ve noticed. We stand behind our work 100% and as you know welcome the chance to make things right. Our offices are closed for the New Year but a member of our team will be reaching out Thursday! Thank you for sharing your feedback! We look forward to connecting with you soon. Happy New Year!
this time my collars was not clean
Business response:
Hi Thomas, we’re so sorry they weren’t clean and perfect for you! We’d love to redo them for you at no charge. We are closed New Year’s Day but will be open on Thursday! Please stop by whenever convenient and we’ll make sure we take great care of you. Thank you for letting us know!
Have used Puritan Cleaners for 40 yrs and would not use anyone else !!!
Frequently asked questions about Puritan Cleaners - Master Roll-up
How is Puritan Cleaners - Master Roll-up rated?
Puritan Cleaners - Master Roll-up has a 4.8 star rating with 8,838 reviews.
When is Puritan Cleaners - Master Roll-up open?
Puritan Cleaners - Master Roll-up is open now. It will close at 7:00 p.m.