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Puritan Cleaners - Master Roll-up
- Other
- Richmond, VA
About this business
Location details
Richmond, VA, 23233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Received the notification that my order was ready for pickup. Got there only to find that half of it was not there. Had to make a second trip the next day.
Business response:
Hi Bernie, I'm so sorry for the delay and out of order notification. Our team will be reaching out to learn more so we can make sure you're well cared for and we can avoid any snags in the future! Thank you for helping us grow!
I dropped off. My shirt suit and pants to get cleaned pressed and starched at the Hull street location. The lady told me I would be able to get it the same day. When I went to pick it up only my shirt was ready and they said the delivery truck was running late. I said if I can’t get it the same day then don’t promise customers same day service. I had to drive to the other store where they actually clean the items and since my order was late I was given my items for free. Needlessly to say I was not satisfied with their servi... read more
Business response:
I’m so sorry we let you down in such a big way Mr. Williamson! Our team will be in touch soon to learn more and do what we can to make things right. Thank you for taking the time to share. We take ever opportunity to grow! We look forward to connecting soon.
Clean Building! Excellent customer service. Young workers (teens) need a bit of training to know their procedures and what services they provide. All in all, great!
Business response:
Thanks for your rating, Michael! We’re always looking for ways to improve, so someone on the Puritan Cleaners team will be reaching out to you to hear your thoughts.
I had a new shirt cleaned there But when I got it back the shirt was faded, it had been washed when I thought it was going to be dry cleaned
Business response:
Hi Kenneth! Thank you so much for sharing about your experience. Fading isn’t something we typically see and we’d love the chance to take a look at your shirt, learn more, and be sure we make things right. Our team will be in touch soon. Thank you so much!
Price too high
Business response:
Hi Michael! Thank you for taking the time to share your feedback! It’s true we aren’t the cheapest cleaner in town. Years ago we made a conscious decision to choose the quality materials we feel your wardrobe deserves. We are always looking for ways to grow and make sure you receive the value we’re striving for. Our team will be in touch to learn more about how we could serve you better! Thank you for your time and trust!
Shorts weren’t folded as indicated by my order
Business response:
I’m so sorry we didn’t have those folded for you! Please, at your convenience, stop by with the shirts. We’ll happily redo them for you at no charge!
For the first time I was very disappointed because a bath mat was not washed. There was no explanation except “ the item could not be processed”. The cashier was great & apologetic, but I feel I should have been called or texted . Since it was not crucial to get it right away, it just sat there. This review is only for this time as I have always been pleased before & will be back!
Business response:
We have no excuses, Jacqueline. We only want to make things right, as a one-star review is something we do not take lightly. Let’s talk about it and see how we can be better for you in the future.
The length of the dress was not done correctly. It was supposed to be a little above the floor. It is well below the floor. It ruins the entire look and will be very difficult to move in. Additionally, it was not pressed. It looks significantly more crumbled up then before. It was a big and important event for us and Mrs. Martha totally ruined! We never use them again.
Business response:
Hi Bryan, thank you for reaching out! Our goal is to deliver fabulous service AND fabulous care. I'm so sorry we let you down in such a way. Martha's work is widely loved! We're so sorry things didn't go as we hoped. We’d love to hear more of what happened and see how we can help. Your experience is very important to us because YOU are important to us! Thank you again for letting us know. A member of our team will be reaching out today. We look forward to talking with you Bryan!
Dropped off on a Monday a sport coat for cleaning and button repair, a men’s shirt for cleaning and button repair, one men’s slacks for cleaning and hook repair, and 2 pr leather shoes for cleaning. I was told everything would be ready by Friday, except for the shoes. Great! I arrive Friday evening and the only thing done correctly is the sport coat. The shirt was still missing a button and the pants weren’t even there. I’m utterly disappointed and can’t believe how screwed up it all was. Now I’m nervous about how the shoes ... read more
Business response:
Oh no! We clearly have not given you the experience you deserve, Michelle West. We apologize if we let you down, and we’ll be reaching out soon to see what went wrong.
Frequently asked questions about Puritan Cleaners - Master Roll-up
How is Puritan Cleaners - Master Roll-up rated?
Puritan Cleaners - Master Roll-up has a 4.8 star rating with 8,838 reviews.
When is Puritan Cleaners - Master Roll-up open?
Puritan Cleaners - Master Roll-up is open now. It will close at 7:00 p.m.