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Puritan Cleaners - Master Roll-up
- Other
- Richmond, VA
About this business
Location details
Richmond, VA, 23233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Y’all are awesome!!! Best cleaners ever!!
Business response:
Hi, Nick And Dianna- Thank you so much for the A+ Rating!
Have used Puritan Dry Cleaners for about a year since moving to the area. Courteous staff, quick turnaround. Cleaning as expected. I was floored when I took two knee length dresses to have cleaned and was charged $22.04 per dress. I was charged an additional fee because the dresses were lined. Paying a total of $44.08 was a bit much. I understand they are not the cheapest dry cleaners in town and I don’t mind paying for quality but I find their prices more than I want to spend on dry cleaning.
Business response:
I'm so sorry we caught you off guard! We'd love to take you for a tour sometime and share why we charge what we do. In the meantime we are eager to reach out and ensure your order and experience was all that it should be. We'll be in touch very soon! Thank you for your trust over the past year! We hope to serve you for many more to come.
I had a pair of pants hemmed a couple of months ago. Had to bring them back in because the thread came undone Puritain sent me a message that it was ready for pickup at the Staples Mill location. Got there and they said they didn't have the pants and that they were sent to the Westhampton store (NO CLUE WHY THEY DID THIS???????) Got the the Westhampton Store and they had no clue what I was talking about. The employees I spoke with at both locations were rude and acted like it was my fault they lost the pants. Had to contact ... read more
Business response:
Brandon, Thank you for your trust and taking the time to share with us. I followed up quickly to your message and checked in with our team. I'm so sorry for the initial transfer to our Westhampton store that caused so much confusion! I believe you've been in communication with my teammate Debby - she and her team have been checking everywhere - we aim for perfection, I'm so sorry we let you down. While we work to make things right, I am sending a message to your email privately so we can take care of YOU. We appreciate your ... read more
I enjoyed my experience with Puritan until I started working there because one of the managers I knew personally needed the help in their store...After working and giving my all....I was lied on and terminated without even speaking to me....When I started working there I was told how much they value their employees....that's was definitely not the truth..... Other employees that were there before me got away w everything,calling out ,not showing up and everything else under the sun....they weren't treated any different......... read more
Business response:
Rhonda, our people are the heartbeat of our business. Have you reached out to our HR team? I want to make sure your message landed in the right place. If you could email us as well at hr@puritancleaners.com, I’ll make sure our team is on the lookout. We’ll be in touch very soon!
Rude and overpriced. Unreal poor service out of this location. Literally 5x more expensive than others in the area. No prices listed ,then they say everything is special. $18 to clean a $20 item. Kick rocks. Then rude and nasty when questioned. Check my blog for an expose on this cleaner. Lots to come.
Business response:
Mr. Dosher, this is shocking and so disappointing for us and clearly for you! We want your experience to be wonderful every time you come to see us. This type of feedback is not what we used to hearing and we are anxious to learn more and make things right. While we certainly aren’t the cheapest cleaners in town we work hard to be the best and operate our business with dependability and integrity. We’d love to talk with you - could your send us your best contact information to customercare@puritancleaners.com? Thank you for ... read more
I have problems all the time always some of my clothes is missing.
I do business with the store on Hull St. The last times I have been in there, I get different information on what the price will be. Why isn't there a specific price list? Is it so you can change it when I come to pick up my clothes? I was told first time it was less expensive to wash the shirts then just have them press. When I come back to pick them up, the cost is almost double than what was said. Different person and she adjusted it and told me it was less to have them dry cleaned. So then my husband goes to drop off hi... read more
Business response:
Ruth, thank you for your business and for bringing your concerns to us! Thank you for reaching out here, I do see your email and account info that will help us connect with you better. I just responded over on Facebook as well, and thought I’d copy my response here. Victoria will be in touch first thing tomorrow to take care of crediting your order as a token of our apology for the confusion in addition to making sure you have a copy of our prices and clearing up all the pricing questions! Thank you so much for reaching out.... read more
I dropped off a suit to get cleaned for a funeral. This store tore the pants and refused to give them back to me. They filed an insurance claim and issued me a check for 20% of the value of the pants. I told them that all I wanted was my pants fixed and returned, but they sent a check anyway. I still have not gotten the pants back. They told me there is a good chance they were just destroyed. In dealing with management at this location they have been rude and unhelpful. I figured since I had positive experiences at the Pu... read more
Business response:
Nick, we appreciate your business and kind words about our team at our Fan location. Our team here usually has great feedback as well, we want to get to the bottom of what happened and do what we can to make things right - a leader from our team will be in touch shortly!
I’ve had a horrible experience with this cleaner. They lost an invaluable vintage dress of mine and made no effort to find or recover the dress. I will be attempting to follow up with a manager tomorrow but will have to find this information on my own since it wasn’t provided to me. Do not use this cleaner they will lose your clothes and just shrug at you over their mistake.
Business response:
Morgan, I’m so sorry to hear your experience has fallen so short of what we want it to be. We’d love to learn more so we can make things right. Our team will be in touch soon to work to reunite you with your dress ASAP! Thank you for taking the time to share and for the opportunity to make things right.
Frequently asked questions about Puritan Cleaners - Master Roll-up
How is Puritan Cleaners - Master Roll-up rated?
Puritan Cleaners - Master Roll-up has a 4.8 star rating with 8,838 reviews.
When is Puritan Cleaners - Master Roll-up open?
Puritan Cleaners - Master Roll-up is open now. It will close at 7:00 p.m.