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Memories Gown Preservation - Houston, TX
- Dry Cleaning
- Houston, TX
About this business
Location details
5747 Glenmont Drive, Houston, TX, 77081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Worst customer service ever. I sent my very expensive wedding dress for preservation and when I received it back, the preservation box was damaged. They asked me to send it back which I did. Took forever to get my dress back only to find out that they didn't include my apartment number in the address so it was lost in shipping and sent back to them! I had to contact them about the issue. When I finally received my dress back, the plastic seal was broken (the warranty specifically says "do not break the seal"). I called them ... read more
Business response:
We have no excuses, Nancy. We only want to make things right, as a one-star review is something we do not take lightly. Let's talk about it and see how we can be better for you in the future.
Upon receiving my dress, it looked wonderful. However, after a closer inspection, there were a few items that were not quite satisfactory. 1. My hairpiece is not visible through the window of the box. 2. There are some small holes on the plastic seal wrap in the front of the box. 3. My dress is an off-the-shoulder dress but the sleeves are pulled up and towards the back causing 2 pieces of thread to be pulled out of place.
Business response:
Our customers mean the world to us, and we simply will not accept anything less than your complete satisfaction. Please let us know how we can improve!
The box came in damaged, the thin plastic screen in the box was torn so my dress is completely exposed. Definitely wasn’t worth the 100+ I spent for preservation and cleaning
The box came bent st the corners and in the middle.
Business response:
Oh no! We clearly have not given you the experience you deserve, Lucia. We apologize if we let you down, and we'll be reaching out soon to see what went wrong.
You misspelled January and put janaury instead. I did not write it like that on the thing thanks a lot now my dress is messed up
Business response:
While it's true that everyone makes mistakes, whatever we've done to earn a one-star review is unacceptable and we'll be reaching out to you soon to see how we can make it up to you.
I filled out all paper work properly and packaged a check with my paperwork and the check was lost. I then had to pay 29 dollars for a stop payment on a 50$ check.
Business response:
Carlee, we strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
I won’t use this service through David’s bridal again. Yea it was extremely convenient but my dress looks horrible in the box. My dress is squished up against the window you can’t even tell how pretty my dress is and My personalization was completely wrong. I don’t even want to display it that’s how horrible it looks.
The placement of my dress and veil and other pieces etc is terrible! It looks like someone threw it all in a box and sealed it! I am so heartbroken and making sure nobody uses this company
Business response:
We have no excuses, Courtney. We only want to make things right, as a one-star review is something we do not take lightly. Let's talk about it and see how we can be better for you in the future.
I still haven’t received my dress BUT have been asked to give a review. Please help!
Business response:
We are so sorry, Courtney. We want to get to the bottom of whatever happened that caused you to give us a one-star review, so we'll be reaching out to you shortly.
Frequently asked questions about Memories Gown Preservation - Houston, TX
How is Memories Gown Preservation - Houston, TX rated?
Memories Gown Preservation - Houston, TX has a 4.6 star rating with 14,097 reviews.
When is Memories Gown Preservation - Houston, TX open?
Memories Gown Preservation - Houston, TX is open now. It will close at 5:00 p.m.