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Memories Gown Preservation - Houston, TX
- Dry Cleaning
- Houston, TX
About this business
Location details
5747 Glenmont Drive, Houston, TX, 77081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We received our dress back but we’re not pleased with it. First off, there are black hairs in the dress and vail right in the front. My wife has blonde hair so they are not hers, plus this was supposed to be cleaned. The box has marks on it right where the printing was done so it looks bad. The corners of the display box are dented in and we know this wasn’t from shipping because the shipping box is/was fine. FYI (I don’t know who assisted me but I couldn’t send this review without putting someone’s name in…..)
Business response:
Oh no! We clearly have not given you the experience you deserve, Steve. We apologize if we let you down, and we'll be reaching out soon to see what went wrong.
I sent my gown out to be cleaned and instead it was preserved before I even had the chance to even wear it
Business response:
Our customers mean the world to us, and we simply will not accept anything less than your complete satisfaction. Please let us know how we can improve!
The first time you sent me the dress, it looked like a toddler boxed it up. Someone put the veil OVER the dress so that you couldn’t even see the dress. The hanger was shoved in the corner and you couldn’t tell what it was. I sent it back. The second time the veil was under the dress so that you couldn’t see it at all and the jeweled belt was sideways on the dress. I didn’t think it was going to get any better, so I kept it. I will NOT recommend this company to anyone. I will actually actively make sure that people do not us... read more
Business response:
We hear you loud and clear, Christy. Now we want to know more. We'll be reaching out to hear what went wrong and how we can help!
Never got my gown
Business response:
While it's true that everyone makes mistakes, whatever we've done to earn a one-star review is unacceptable and we'll be reaching out to you soon to see how we can make it up to you.
Okay David bridal didn’t do a great job sending out the right box over to me to ship it to memories but I am going to say when I did get that issue resolved. The dress came back cleaned and pressed (no preservation) as requested. It came out like new. All the grass stains off. All the dirt stains off as well. Makeup stains was cleaned off. No beads missing. I am truly happy to have spent 100$ on this cleaning if your thinking about sending out your dress. Do it!
My box was broken upon arrival and my dress is not straight in the box. It looks like it was thrown in there without much care. On a positive note, what I can look super clean!
Once I received my dress back one of the corners was damaged and the bottom of my dress is bunched up and not smooth like it should be.
Business response:
Try as we might, sometimes we just don't meet your expectations, Logan. For that, we offer our deepest apologies, and we'll be contacting you shortly in the hopes we can make it up to you.
My date was missing off my box and that is what I paid for.
Business response:
We hear you loud and clear, Kisha. Now we want to know more. We'll be reaching out to hear what went wrong and how we can help!
I had to send my dress back 3 times due to the spelling of my name and the last time they put Mrs. & Mrs. . This was a ver frustrating experience.
Business response:
While it's true that everyone makes mistakes, whatever we've done to earn a one-star review is unacceptable and we'll be reaching out to you soon to see how we can make it up to you.
Frequently asked questions about Memories Gown Preservation - Houston, TX
How is Memories Gown Preservation - Houston, TX rated?
Memories Gown Preservation - Houston, TX has a 4.6 star rating with 14,097 reviews.
When is Memories Gown Preservation - Houston, TX open?
Memories Gown Preservation - Houston, TX is open now. It will close at 5:00 p.m.