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Memories Gown Preservation - Houston, TX
- Dry Cleaning
- Houston, TX
About this business
Location details
5747 Glenmont Drive, Houston, TX, 77081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My name is spelled wrong on the box.
The belt of my dress was placed much higher than it should have been. Extremely disappointed in the final result.
Business response:
We stive to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
Laziness to input my full information cost me my wedding dress. And to top it all off customer service didn’t even seem surprised that my provided email was not input in their system! The employee who unpacked my dress and input my form information into the system neglected to include the provided email address. That email would have sent me tracking information when my dress was shipped back to me, as well as delivery update to alert me that it was sitting at my door while quarantining, or delivered to the wrong address bec... read more
Business response:
We hear you loud and clear, Cassie. Now we want to know more. We’ll be reaching out to hear what went wrong and how we can help!
The dress form makes my dress in the box crooked in the bust. Also a previous repair along the waist line looks like it is torn. It was fixed before the dress was mailed to be preserved. The box the dress came in is not very sturdy and cracked when removing it from the packaging. Overall, seemed like a poor job was done. I wish I could see if the dress came clean also.
Business response:
Try as we might, sometimes we just don’t meet your expectations, Alyssa. For that, we offer our deepest apologies, and we’ll be contacting you shortly in the hopes we can make it up to you.
My wedding dress hasn’t arrived so I can’t give a proper response to your service. Please provide me a shipping status. Thank you
I am so disappointed in this service. The dress is held in by an ivory ribbon and my dress is soft white (it’s very noticeable). The dress looks frumpy, like the ribbon is the only thing keeping the dress in place. It’s obvious that this service is not for plus sized brides. The dress isn’t centered in the box. Normally this wouldn’t be a big deal but my dress Is a sweetheart neckline and the detailing on the bodice comes to a point. The box is ripped and crushed on one side, inside the plastic wrapping. So it happened befor... read more
Business response:
We have no excuses, Krystal. We only want to make things right, as a one-star review is something we do not take lightly. Let’s talk about it and see how we can be better for you in the future.
My order was processed incorrectly, I received no personalization, and it appears that I received the tissue paper wrapping instead of the museum quality muslin though it is difficult to tell without removing the plastic wrapping and examining it closer. They did reach out to address the issue, but I honestly don't feel comfortable sending my dress through the mail again to get the personalization done, and there's no clear way to tell if the premier preservation steps were actually completed since some of the included items... read more
Business response:
We are so sorry, Jordan. We want to get to the bottom of whatever happened that caused you to give us a one-star review, so we’ll be reaching out to you shortly.
My sash was not displayed in the box and I have no idea if it's missing. I got an email saying to send a picture of what it looks like so I'm guessing it was missplaced somewhere. I did send a picture and no one responded back to my email with assistance and I've called many times and no one can help me. I was charged for it. I waited nearly 2 months to receive this and I'm so disappointed, it's not how I envisioned it at all. Really sad.
Business response:
We can’t stand the fact that we let you down, Kathleen. We’ll be reaching out to you in the hopes we can make it up to you.
I’m sure the dress came clean although I have no way to know that but the display is pretty bad. The dress is in the box sideways so it looks like it’s looking to the left. Also the satin ribbon holding it in is not straight. It’s just not a very good display and I’m pretty disappointed.
Business response:
We hear you loud and clear, Paige. Now we want to know more. We’ll be reaching out to hear what went wrong and how we can help!
Frequently asked questions about Memories Gown Preservation - Houston, TX
How is Memories Gown Preservation - Houston, TX rated?
Memories Gown Preservation - Houston, TX has a 4.6 star rating with 14,097 reviews.
When is Memories Gown Preservation - Houston, TX open?
Memories Gown Preservation - Houston, TX is open now. It will close at 5:00 p.m.