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Memories Gown Preservation - Houston, TX
- Dry Cleaning
- Houston, TX
About this business
Location details
5747 Glenmont Drive, Houston, TX, 77081, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
AVOID THIS TERRIBLE SERVICE I paid for the dress to be shipped back to me. Instead it wound up a UPS facility and I was very rudely told over the phone to drive and go get it and nothing would be done from their end. So unprofessional, go with any other company!
BEWARE! https://www.cnn.com/2023/04/29/business/bed-bath-beyond-wedding-dress/index.html
Business response:
“We are working with Bed Bath brides on a case by case basis, NOT holding gowns hostage, & are giving them two options to return their gown: 1) Unprocessed - $30 for shipping/handling 2) Cleaned & preserved @ Bed Baths very low wholesale price of $75. Memories is a small business and can no longer afford to ‘clean, preserve, box, & ship’ gowns without payment. Please contact us at 713-592-0592 with the option you choose so that we can get your gown shipped out. You will still need to contact Bed Bath & Beyond to receive ... read more
Wish I could give them one star. Considering they’re holding an innocent woman’s gown and won’t send it back to her because Bed Bath and Beyond owes them money is insanity. Do better.
Business response:
We have no excuses, Sarah. We only want to make things right, as a one-star review is something we do not take lightly. Let's talk about it and see how we can be better for you in the future.
give the dress back to the NH woman and quit being petty. You are the A-hole for sure.
Business response:
We are so sorry, Jo. We want to get to the bottom of whatever happened that caused you to give us a one-star review, so we'll be reaching out to you shortly.
You're blowing up in WMUR for your terrible business practices and holding a bride-to-be hostage between your battle with Bed, Bath, and Beyond. Don't drag a bride into this. Shame on you!
Business response:
We can't stand the fact that we let you down, Krista. We'll be reaching out to you in the hopes we can make it up to you.
My WooToo Waters Viola gown was essentially ruined through this company. The whole lace hem on the bottom is coming off, lace appliqué is coming all over, snags and frazzled top layer and on the tulle, button missing. It has to be replaced for my September wedding.
Business response:
We hear you loud and clear, Rachel. Now we want to know more. We'll be reaching out to hear what went wrong and how we can help!
I sent in my dress and did not hear back until I reached out to ask where my dress was. I did receive it within 2 weeks after this, but there is now pink staining on the back of my dress (was definitely not there when I sent it in), and they removed several beaded accessories and did not return them to me. They have been unresponsive to calls, emails, online chats, and texts. They also put in their disclaimers that since you cannot put a value on "sentimental value" they do not consider that in replacement costs. Just awful.... read more
Business response:
We have no excuses, Rvt. We only want to make things right, as a one-star review is something we do not take lightly. Let's talk about it and see how we can be better for you in the future.
I was very disappointed with their services. I’ve sent my bridal gown(very precious to me) to them with full of excitement knowing they’ll preserve and clean it for me. I’ve paid for the whole preservation kit with personalized box. After almost two weeks after they received my package I got a call from a lady worker saying they cannot fully clean my gown due to some issues(beads turned yellow) but they can still preserve and put it in a customized box so I was fine with it. Then came to find out they shipped back the gown t... read more
Business response:
We are so sorry, Marie. We want to get to the bottom of whatever happened that caused you to give us a one-star review, so we'll be reaching out to you shortly.
I bought my kit from David's Bridal it was called a Forever Kit. Not memories Kit. I wasn't aware that David was using a third party. Memories gown said they received my dress and said my dress will be completed 8-10 weeks. After 10 weeks I called and Priscilla said my wedding dress wasn't in the box and there was a heating pad and remote. They could have called me right then and there or called Davids bridal for my info. She told me to call UPS to start a claim and she will get a hold of them as well. When I started the cla... read more
Business response:
We can't stand the fact that we let you down, Victoria. We'll be reaching out to you in the hopes we can make it up to you.
Frequently asked questions about Memories Gown Preservation - Houston, TX
How is Memories Gown Preservation - Houston, TX rated?
Memories Gown Preservation - Houston, TX has a 4.6 star rating with 14,097 reviews.
When is Memories Gown Preservation - Houston, TX open?
Memories Gown Preservation - Houston, TX is closed now. It will open at 8:00 a.m.