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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
No stars. Terrible, terrible experience. The specialty costume was badly damaged. Kona is attempting to fix it but it is one of a kind and damaged by someone who didn't know what they were doing. I was told it was hand cleaned when in picked it up. Bull!! Later I was told it should have been turned inside out. Either way.... Badly damaged a hand made costume that is nearly impossible to replace. Unbelievable. I almost fainted when I picked it up. I am working with Kona to replace some of the damaged AB Swarovski cry... read more
My experience with Kona came as a big surprise considering their good rating on Yelp. My first experience was really great, my clothes were cleaned really well, in a timely manner, staff was nice, and they even texted me to tell me my items were ready. However, my second visit was a different story. While, the staff was still pleasant and drop off was easy, I now have two less shirts than I started with. Below outlines what happened. Shirt #1: I brought in a shirt to get altered because there was a tear in the sleeve. ... read more
Last week Kona delivered my comfoter to the Anaheim store instead of my house. This week they lost a shirt! Very disappointed in the service.
WE DID NOT GET YOUR SCHEDULED PICK UP YESTERDAY 9/29/15
My experience has been good overall, however, since you asked about my recent delivery, my shirt came back with a black mark on the collar that wasn't there when I sent it in for cleaning. Eventually I was able to get it out myself.
It took a couple of trips to get coordinated on the pick up and delivery which was ok. However, got one shrunken dress shirt and a pair of pants ripped. Not good. I am not sure if the quality work is there. I would also like to receive an email invoice that relates to the charge on my credit card if possible. I hope someone is listening.
I hope this does not get to a public review; my intention is not to damage your reputation. I have always been treated exceptional nice by your employees and your services have been excellent; no issues. My last visit was met with an employee that had a shockingly poor work ethic. Had he been an employee in my business, I probably would fire him. He certainly wouldn't be working for me long. I knew I was late when I decided at the last minute to try to drop some clothes off at your Huntington Beach cleaners. Had you ... read more
I just arrived home and looked at your work and my green sweater and it looks like there is a dried milk stain on it.
On August 31, I came in with several garments that were mostly Hawiian Shirst. While the clerk counted my garments I mentioned to her that I had a coupon for 50% off Hawiian Shirts and then she gave me a receipt. I asked if she applied the discount and she told me that it had expired without ever looking at it. I then showed her the coupon and she said I can't do nothing about it today, but when you pick up your shirts they will aply the 50% discount at that time and proceeded to note it on the receipt. I came into today, a... read more
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,589 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.