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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
great all around .. the work done was great.. not a big deal but i was told $12 each for two pants hemmed .. i paid $14 for one and $12 for the other with no explaination .. not that $2 will kill me, but it wasn't what i was told and expected .. i would come back, but next time i will be anticipating to pay more ...
Very often my buttons are broken on my expensive shirts. I often find out only when I put them on to wear! It causes me to hesitate to bring my best clothes to Kona. I've mentioned at least 2 times and it has happened at least 3 or 4 times.
I'm never using another dry cleaner again!
Business response:
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My last experience was awful with you guys, spoke with the manager regarding your employee whom was rude towards me when I asked to use my coupon. Faye is amazing at the Yorba Linda location, but the other employee had such terrible customer service skills towards me that it makes me second guess coming back. I have always liked my services at Kona, but after that, I would consider doing my business elsewhere.
No one has ever come to my house, although i still want the service.
I just returned home very upset to write this spirited e-mail regarding the awful service I have had at your location. Judging by your appearance on Yelp, you seem like a proper businessman who likes to run things accordingly. The people you have running the place while you are away are beyond computer illiterate and that is okay, considering the position. Your worker Ivette repeatedly asked me for my information and typed it in wrong, I am not kidding, nine to ten times while I patiently let her enter it in the sweltering h... read more
I think the ironing was not really good.
A whole load of business clothes were picked up from my home and lost. It's been over 2 months and the issue is still not reconciled! Spoke to Alexa this evening who said I can't be reimbursed without brand names of clothing which I don't have. Very disappointed. Your driver needs further training in how to handle clothes that are picked up from customers homes.
my dress slacks which i left single creased came back from Kona with TRIPLE creases on front and back of each pair. a wool sweater that was black (solid) somehow got these round grate markings all over the front and back of them. it looks like an industrial iron was left on my WOOL sweater and left burn marks. not sure how this is possible from a professional cleaners but as my clothing are expensive pieces, i will NOT be using your company again. i plan to share the info when asked by friends in the area how my experience ... read more
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,585 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.