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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I will not be returning. New customer, signed up and received several emails and coupons (including a New Customer 20% off) But was not allowed to use it. Must be used when dropping off, how would I know that or even have it if I’m a new customer?! Poor customer service.
I picked up my order today and somebody replaced the buttons on my dress. I had not been notified that there was an issue with the buttons nor that they would be replaced. The replacement buttons are not the same as the ones I had on the dress. I had gone to a specialty notions store in Fullerton to find the exact buttons for this dress and was extremely disappointed that they had been replaced with something different. Your employee did not have an explanation and nothing was noted on the tag. Furthermore I was charged $23 ... read more
Pricing upfront was unclear. The wash and fold prices were not explained clearly, I thought it was by the lb. not clear that first 10 lbs is a fixed price. Would have been helpful to know. Service was fine, clothes done well.
Coupons need to be accepted during pick up/payments NOT during drop offs only!!!!!
Every time I call to set up a pick up date, the driver never shows up and my stuff sits outside all day. I will call to find out what happened and they set up another pick up day. This last time I called, the driver never showed up. I called and the actual driver called me the next day. He said he would come by for sure and apologized for the mistake. Problem is...he still never showed up!!! My stuff sat outside 2 days in a row! I am done with you guys....you are unreliable and I am not happy with your company.
Good customer service at drop off. When I picked up the dress on Sunday, the gal wasn't very friendly, didn't smile or greet us. I'll still do business with you, in the end, the price was fair with the alteration.
I brought in a brand new pair of white pants to be hemmed. I researched places on yelp hoping to get the best service even if it cost a little more because I got these pants for a really important trip. They were returned to me with beige stains all over. I had to take them back. The girl at the counter agreed to make an exception and get them cleaned for free. I didn’t like that expression since they were stained at Kona’s, but, I just wanted them cleaned. I went to pick them up again and the stains were still there, just a... read more
On my very last dry cleaning, I told the clerk that I'd use 50% off for my bunch of clothes. She punched a hole on 50% off from my card. Days later, I received my clothes with FULL price taped onto plastic. I was so mad, I brought those back to the Imperial Blvd branch and explained what happened. This time, another clerk told me she'd put a note to credit 50% back to my account, I am wary to try if she is true to her word. This was the third time Kona had screwed me on 50% off card. Each time the card was punched holed w... read more
I am out of town until January 4
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 16,044 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.