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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This letter is to recognize the efforts of two great team members, Jenny and Mena, at the 17th Street store in Costa Mesa. I came to the 17th Street store around noon on Sunday, November 15, to pick up some shirts and suits that I needed for a business trip early the following morning. It turns out that the clothing carousel rack was broken, and the machine could not be advanced to bring my clothes down from the back of the shop. Jenny asked if I could come back on Monday when it was fixed, but I explained that I was lea... read more
There's a lot to like about Kona I might guess and my personal sample size is a single visit. I took in 10 pieces and was charged $55. Shame on me for not asking prices when I dropped off I suppose, however this is so out of range of my normal cleaners (I am new to the area) that they ought to have told me. They have a pretty cool online notification system and they use good hangers and seem to do a fine job. At $5.50 average per piece (a single jacket, the rest shirts and pants) it is simply too expensive a place for me ... read more
Good price. But, my dry cleaning was put under someone else's name and lost. I needed it before I left for my trip and couldn't get it in time.
Good service, somewhat friendly staff, didn't feel like my clothing was cleaned as thoroughly as requested. One piece they happily re-cleaned because stain was not taken care of the first time.
Was very upset never got a call,email or text when my clothes were ready and I specifically said I was in a rush.i shouldn't have had to call and see if it wasvreadyvwhen I was told I would get a notification. When I asked an employee why he didn't he said maybe he didn't have my information down right but when I read everything back to hm he said that's what he had. So I don't know why I was never notified.
Customer service is terrible. I dropped off a dress to be fixed, as it had a slight snag, and cleaned. They did not repair the snag and cleaned it anyhow. The snag unraveled even further and the dress is now ruined. Management is a joke. I never received a call back to address the issue. Just poor business practice all around. I will not be doing any further business with this establishment and will spread the word about this business.
The young woman working at Paularino location could not have been nicer! Unfortunately, the machine that is used to fill pillows is not working currently but your employee offered to email me when the machine is up and running. I appreciated her offer and organization.
It took not even 5 minutes to drop off my item that needed to be dry cleaned and it was ready in less than 2 days! I called several cleaners in Orange to see if my sleeping bag could be cleaned in 2 days and Kona was the only cleaner that said they could! 10/10 do recommend.
Starch not applied at all (Medium) for my order. Working with customer service to redo the order.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,589 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.