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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Kona Cleaners, the best dry cleaner in Orange County started its business back in 1950. It moved to its current location at 333 E 17th Street back in 1960. Kona Cleaners is a family-owned and operated by Bobby Patel, who has owned the store location since 1995. Since that purchase, Bobby has added 15 more locations in Orange County CA, plus Pick Up and Delivery routes to service your homes directly. Bobby’s background as an engineer developed his passion for technology. He believes that the more you automate the day to... read more
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
It seems every time I send a load, something is missing when it is returned and I have more bags with other peoples names than I can name. The driver is very nice though.
The two stars are for the nice job your company does of washing and folding my clothes. However, your customer service is seriously lacking at this location. Mona is rude, uncaring, and does not communicate or greet customers. She also does not help or assist the customer. It should be noted that Mona also often has a small baby in her arms while at work. I am disabled. The handicap parking space at the Taft Avenue location is often blocked by your company van. A regular parking spot does not provide the space I need. ... read more
I would give more stars, as the customer service is great, but I have repeatedly asked to lose all the excessive plastic packaging to no avail. I was told last year, that we would have the option to use reusable garment bags, rather than disposable plastic packaging, but that option has not materialized. I will soon start to look for another cleaner that will at least provide the option to dramatically reduce the wasteful packaging.
I took my cushion cover in to get the zipper fixed I told the cost would be $23 which was cool.. When I picked it up they charged me another $24 to clean it which I did not request I didn't want to hassle the girl so I just paid it but $47 later for a zipper fix really??
This was the first time I used this cleaners. I was told that the dress I dropped off was going to be ready on Friday. When I went to pick up the dress I was told that it wasn't ready. I had traveled especially to this location to pick this up since it is next to my work but I was off that day. The following day when I picked the dress they would not give me a discount. The employee who worked there said she was not authorized to give discounts....
Clothes came out great and I thought pricing was fair. My only issue is I had a 20% off discount card that I bought to use at Kona. When I presented it at time of payment, the girl kinda laughed at me and said "we already have you the discount." I believe she was referring to the 20% off store opening discount given to all customers. I thought it was kind of snark, but I didn't feel like arguing.
Did not pick my clothe for 4 weeks... said system had a glitch in it... and did not return my clothes for 10 days! Horrible! So sorry I bought that dry cleaner card.
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Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,029 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 7:00 a.m.