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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I dropped off 8 garments and asked the cashier for pricing. She handed me a booklet with pricing and circles my type of clothes with a prices ranging of $9-$10.00. A day later I got an email with a bill of $230.00. My advise is to give a ticket up front showing prices to avoid this type of situations. Extremely upset, if I knew that they were going to charge me $60.00-$80.00 for three of them, I wouldn't leave them.
Shirts are wrinkled. Even with light starch. Took farmers back they said I would have to come back tomspeak with manager.
You guys charged me over 11.00 to press a suit and it is 14.00 to have it dry cleaned. I think that is WAY to much to simply steam out some wrinkles in a 2 piece suit for a long time customer. I really need to think about your prices being too high for certain things I bring there and may need to take them elsewhere.
The Front counter ladies are the best’ Ask me “ where you been “
Business response:
A 5 star rating can only mean one thing - you had a great experience with Kona Cleaners. We care about our customers as much as we care about their garments, and every 5 star review inspires us and keeps us motivated to do our very best.
This place is sooo expensive. I was charged the price of a coat for a extremely thin cardigan. I only took two items and it was $23! Never going here again!
How can you charge $5.99 for luundry you never ask if was going to be dry clean for my shirts they are for work and they never ask
It’s best if I come perilously to your establishment to dinner scuss this. And alsobathanknyou for my 20%discount!!! That is nice. Specially, after paying for my first invoice of $82.00 Dollars 💵
Seamstress did an awe full job on repairing my dress need to pay again to get it fixed
I left the store before looking to see the results of the decorative pillow I dropped off. I trusted that they would do their job well. When I looked at the pillow, there was dog hair, lint and what looked like part of a dry leaf all left on the pillow. I honestly don't think that it was cleaned.
Business response:
Hi Sapna, I am really sorry to hear this happened, we take pride in our work and it hurts when we let someone down. Can you please bring the pillows back to the store to get reprocessed. I am not sure what happened or why you got it the way you do, but I can assure you we want to make this right. Sincerely, Dave
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,585 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 7:00 a.m.