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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great !!!!!!!!!!
My first time using Kona. WTF, Kona? The lady who took my clothing did not inform me that my shirts would be laundered, not dry cleaned. I guess that's on me? Now some have shrunken, some faded a bit, some piled, and most of the collars are wrinkled. Why would I want an $85 dollar shirt laundered at a laundry service? And, to top it off, all of my shirts smell like someone else's sweat. And they wouldn't take a coupon.
Business response:
Kona Cleaners doesn’t take one star reviews on lightly, Chad. Your satisfaction is our top priority. Let’s talk about what your experience was and how we can better serve you in the future.
Well, I brought my trench coat in to be cleaned and it came back with the belt on a separate hanger, but the liner was missing. I went back and showed one of the girls, and she took a picture of the coat and issues a search. I haven't heard from you since then. It's been a couple of weeks now. Robert Schuenemann
Business response:
Robert, thank you for reaching out to us. I will look further into finding your missing coat liner and call you for an update. Should you have any questions please feel free to reach out to me directly at (714) 685-1900 ext. 88 Diana
The new driver Stewart arrived very early & I wasn’t notified of this new hour change since Danielle arrive mid morning or later so laundry bags weren’t outside of my side door.to be picked up. Please inform me if this is a permanent change or not? Jeanne Leonard. Rancho Dr (Bixby Hill) Long Beach
Business response:
We’ve had a bit to think about it, and we’re just not satisfied with three out of five stars on , Craig. We’ll contact you shortly to see how we can serve your dry cleaning needs better in the future!
Best place to get your dry cleaning in Fontana! Can’t beat free military clothing dry cleaning.
The tone of voice when the girl greets you sounds rude. Customer need to be more professional like, “hi how can I help you” And when I ask for a receipt the girl print it out and just toss it on the counter. I find that very rude. It should go like...”sure mame I can print you out the receipt, but instead they was no response and just tossing the receipt on the counter is a slap in the customers face!
Business response:
We have a motto, Dana, that anything less than five stars on is worth having a conversation over. After all, we’re always striving to improve. We’ll reach out to you soon to hear your thoughts.
Over priced. Fast service but way over priced. I highly doubt I’ll be coming back.
Business response:
We have a motto, Robert, that anything less than five stars on is worth having a conversation over. After all, we’re always striving to improve. We’ll reach out to you soon to hear your thoughts.
I can't seem to get any help with an item that was never returned. I talked to Diana ( I think that is right), and left a follow message, and still no response. I talked to our delivery guy, and still no feedback. This is a very important item for my business. Its the backdrop for our video room and productions. I need a call back as soon as possible. 714-926-8739
Business response:
A one star review on sends us a message, Trey. It tells us that we need to do better. We’ll be reaching out to find out how we can serve you better in the future.
I stated I had a coupon but the attendant took out the card and put it back in the machine to make the charge go through instead of cancelling the transaction and ask for the coupon. I was told that it was too late :(
Business response:
Good morning, I left a Voicemail but I want to make sure that I reach out. I apologize that Ruth was not able to apply the coupon. Usually the transaction are very quick once the card is in the reader. Your coupon would have been a discount of $1.96 but I will round it up to $5 for your next order. Thank you
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 16,041 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open at 7:00 a.m.