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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
They destroyed my beautiful and expensive jacket
Business response:
We have no excuses, Mario. We only want to make things right, as a one star review on is something we at Kona Cleaners - Limonite #23 do not take lightly. Let’s talk about it and see how we can be better for you in the future.
I’ve had to come back 8 times, yes you read that right, 8 TIMES to pick up shirts where they either forgot to crease my shirt sleeves or they only creased one of the sleeves; HOW DO YOU ONLY CREASE ONE SLEEVE. Do I need to call the store to ensure both sleeves are creased before I pick up my shirts? I shouldn’t have to.
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a one star review on is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
There were holes in my jacket
Every single time I’ve been there, I’ve gotten bad service. EVERY SINGLE TIME.
we tried for months and multiple phone calls to get your company to not clip the sleeves on my husbands dress shiret as they come back fully creased and wrinkled in the front of the shire but the problem was never fixed so we cant use Kona anymore. sorry I really put alot of time and effort in helping your company fix this.
Good service on pick up and delivery. My reason for giving 4 versus 5 stars is that I requested heavy starch on my linens and shirts and I’d say the items all came back with the equivalent of light starch! Maybe it’s a boarding school thing but I want my sheets, pillow cases and cotton shirts STARCHED! This isn’t cheap so I expect perfection.
Fast and on time! Not even 24 hours for a clean pressed suit and good prices! $
Business response:
A 5 star rating can only mean one thing - you had a great experience with Kona Cleaners. We care about our customers as much as we care about their garments, and every 5 star review inspires us and keeps us motivated to do our very best.
I brought in coral pants with stains. Most of the stains are put. I did not know if the fabric wpuld fade but I thought it would so now I have a lighter coral / pink pants. Glad the stains sre gone so I can wear them again.
Half of my order was not delivered even if it says it was. I called to ask where my other shirts were, I was told that they would call me back but never did. I’m a new customer and if this is the way things are going to be, lost clothing, no call backs, then I might have to find another cleaner. Not cool Kona, not cool.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,584 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.