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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
On 7/12, I dropped off my very first load for pickup at work, it's now 8/5. I was assured via email from Kona that I was properly setup and ready to begin. I STILL have not received the cleaned laundry. As I talk to others about my experience, I'm finding that others are also still waiting for lost laundry. Very poor experience with Kona so far.
Business response:
Kona Cleaners doesn’t take one star reviews on lightly, Ethan. Your satisfaction is our top priority. Let’s talk about what your experience was and how we can better serve you in the future.
I am very dissatisfied in the coupon system. We have been loyal customers since Matt had the store. The coupons are short lived and if I don't have any clothes then they are useless. Matt would give us a discount no matter when we brought them in for being a loyal customer.
Prices are way higher than local areas including Rancho Cucamonga. Too many text and emails. Attempted to use a coupon that was emailed to me but couldn’t use it for alterations :( only dry cleaning which the coupon did not stipulate that.
Business response:
Our customers are our world, Demetria, and we at Kona Cleaners do our best to give them the services they deserve every time they walk in the front door. We’ve let you down, and for that we are sorry. Please, let us know what happened and how we can fix it.
They forgot to crease my sleeves again… It’s OK it’s only the ninth time that this has happened, I’m used to it
Business response:
We’ve had a bit to think about it, and we’re just not satisfied with three out of five stars on , Giancarlo Nunez. We’ll contact you shortly to see how we can serve your dry cleaning needs better in the future!
I went to your Fontana store to get a pair of pants altered and dry-cleaned for a wedding on Sunday. When I got back the pants, I tried it on at home Saturday morning and one leg was shorter than the other. I called the store to tell them about it and was told that the alterations person was not in but will talk to the Manager on what could be done and call me back. I even gave my cell phone in addition to our home phone. No one called me back. I would have appreciated at least a call back even if there’s no available p... read more
Business response:
We are so sorry, Joe. We want to get to the bottom of whatever happened that caused you to give us a one star review on , so we’ll be reaching out to you shortly.
I specifically asked for my dark colored shirts to be laundered and they were still dry cleaned and I was charged for them. The first time I went in the lady at the counter informed me and I requested the laundered service. When I picked up my stuff I realized it. This was the first time I visited your store and I feel that the pricing was not transparent. When I asked at dropoff about the pricing, the employee told me she would not be able to tell me until everything was tagged. I have never had that at any cleaning service... read more
Business response:
Joe, we at Kona Cleaners - Archibald #22 strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
All of my shirts came back with the same dark stain.
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a one star review on is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
Fine. Cost more then I thought it would. I don't get much dry cleaned.
Business response:
Thanks, Gina! A 4 star rating on is a sign of a job well done. We hope we can provide our dry cleaning services to you again soon.
I gave the sales lady a 50% off card to punch. When I saw this email with an $85.38 invoice I know that she did not give me my discount. Please correct Kona's error and give me the corrected amount including the 50% discount when I pick up and pay tomorrow.
Business response:
We can’t stand the fact that we let you down, David. We’ll be reaching out to you in the hopes we can make it up to you.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 16,041 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open at 7:00 a.m.