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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My pants were iron Wong I was very upset because I’m going on vacation and I have to iron them agin. I keep saying I’m not going back but I have not found something close to me yet. Very mad 😡
Business response:
We have no excuses, Angelica. We only want to make things right, as a one star review on is something we at Kona Cleaners - Fontana #24 do not take lightly. Let’s talk about it and see how we can be better for you in the future.
I took a tie-in for small repair and got an $18 bill. I own the fact that I didn't say how much I would pay for the repair which was $10 however in my wildest imagination never anticipated an $8 cleaning bill. I think your charges for a sweater are closer to 7 or $8 so hard to imagine the skinny little Thai costing the same amount. Although I should have asked when I left it at your headquarter location on 17th Street in Newport Beach it's not unrealistic to expect that someone would say I minimum repair is $10 and the clea... read more
Business response:
We clearly dropped the ball, Bob And Alicia. You mean the world to us and we’ll be reaching out shortly to see what went wrong and how we can fix it.
You cannot get the collar on my dress shirts right EVER!!!
Business response:
Our customers mean the world to Kona Cleaners - Corona #21, and we simply will not accept anything less than your complete satisfaction. Please let us know how we can improve!
Good service but way too expensive for a suit. Will not bring another one back.
Business response:
Oh no! We clearly have not given you the experience you deserve, Edwin. We apologize if we let you down, and we’ll be reaching out soon to see what went wrong.
Happy with the cleaning. Not to pleased with the handling or not handling of repairs. I do have to thank the lady who helped me by crediting what i paid when i picked up my item to the amount that the repair is costing
Business response:
We’re seeing stars…three out of five, to be exact! While that’s not bad, we at Kona Cleaners - Fontana #24 of Kona Cleaners aim to provide five star service, every time. Let’s talk about how we can improve! We’ll reach out to you shortly.
The price for altering a pair of scrub pants is outragous $12.00 . A cleaners cross the street is changing $7.00.
Business response:
Try as we might, sometimes we just don’t meet your expectations, Denise. For that, we offer our deepest apologies, and we’ll be contacting you shortly in the hopes we can make it up to you.
Brought I. 2 sweaters, one with pearl trim the other with studs. Was told they may get damaged. Had to sign a waiver. They both turned out great!
Business response:
Thanks Marilyn! We give YOU a 5 star rating as a customer! Hope to see you again soon at Kona Cleaners - Limonite #23.
Finally starch my husband likes!
Business response:
Kona Cleaners - Rose #12 strives to provide the best experience we can every time you use our dry cleaning services, and reviews like this make it all worth it. Thanks Martha!
You guys don’t pick up or drop off.... I had to call to track down a delivery on a Saturday that I needed for work 2 weeks ago. I then left the bag out on Friday for the Friday pick up (I got an email and text you were coming) nobody showed. I called on Saturday and got no call back. I took the clothes somewhere else.
Business response:
We are so sorry, Jay. We want to get to the bottom of whatever happened that caused you to give us a one star review on , so we’ll be reaching out to you shortly.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,571 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 8:00 a.m.