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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had two sweaters that were ruined. One was cashmere and the other wool, they were both adult size and now they are children’s size. I no longer can wear them; I’m quite disappointed.
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a one star review on is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
My Hugo Boss Shirt got ruined, waiting to hear what you are going to do ?
Business response:
Kona Cleaners - Huntington Beach #6 strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
My pants were iron Wong I was very upset because I’m going on vacation and I have to iron them agin. I keep saying I’m not going back but I have not found something close to me yet. Very mad 😡
Business response:
We have no excuses, Angelica. We only want to make things right, as a one star review on is something we at Kona Cleaners - Fontana #24 do not take lightly. Let’s talk about it and see how we can be better for you in the future.
I took a tie-in for small repair and got an $18 bill. I own the fact that I didn't say how much I would pay for the repair which was $10 however in my wildest imagination never anticipated an $8 cleaning bill. I think your charges for a sweater are closer to 7 or $8 so hard to imagine the skinny little Thai costing the same amount. Although I should have asked when I left it at your headquarter location on 17th Street in Newport Beach it's not unrealistic to expect that someone would say I minimum repair is $10 and the clea... read more
Business response:
We clearly dropped the ball, Bob And Alicia. You mean the world to us and we’ll be reaching out shortly to see what went wrong and how we can fix it.
You cannot get the collar on my dress shirts right EVER!!!
Business response:
Our customers mean the world to Kona Cleaners - Corona #21, and we simply will not accept anything less than your complete satisfaction. Please let us know how we can improve!
Good service but way too expensive for a suit. Will not bring another one back.
Business response:
Oh no! We clearly have not given you the experience you deserve, Edwin. We apologize if we let you down, and we’ll be reaching out soon to see what went wrong.
Happy with the cleaning. Not to pleased with the handling or not handling of repairs. I do have to thank the lady who helped me by crediting what i paid when i picked up my item to the amount that the repair is costing
Business response:
We’re seeing stars…three out of five, to be exact! While that’s not bad, we at Kona Cleaners - Fontana #24 of Kona Cleaners aim to provide five star service, every time. Let’s talk about how we can improve! We’ll reach out to you shortly.
The price for altering a pair of scrub pants is outragous $12.00 . A cleaners cross the street is changing $7.00.
Business response:
Try as we might, sometimes we just don’t meet your expectations, Denise. For that, we offer our deepest apologies, and we’ll be contacting you shortly in the hopes we can make it up to you.
Brought I. 2 sweaters, one with pearl trim the other with studs. Was told they may get damaged. Had to sign a waiver. They both turned out great!
Business response:
Thanks Marilyn! We give YOU a 5 star rating as a customer! Hope to see you again soon at Kona Cleaners - Limonite #23.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,740 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.