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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Really disappointed that the necktie had a clip-on fitting which was removed and lost. I can't wear the tie now as it is too short to tie around my neck. Other drycleaners have cleaned it without removing the clasp and untying the tie. Not sure who assisted me - an Indian lady.
Over price
I took in 2 pairs of slacks to get altered on Monday the 25 of February. They told me the alterations would be ready Friday the 1 of March after 5pm as stated on the ticket. When I went to pick up the slacks the young lady who assisted me said the slacks would not be ready until the 4th. Before dropping off my garments I reiterated the pick up date because it was crucial I have them ready before Monday the 4th because I would be needing them for a funeral. I find this to be unacceptable.
My garments came back with an odd smelly brown substance on them.
Service was great but your prices are ridiculously expensive
I was charged for a service I did not request but Mary in you HB store resolved the problem & removed the charge. Thank you Mary!
Business response:
We’ve given you the best dry cleaning services we possibly could, and in return, you’ve given us the highest rating. We hope this is the beginning of a beautiful friendship!
After communicating multiple times over several months with Kona to change the way they package their hanging men’s dress shirts so they don’t look completely wrinkled, they have not changed one thing. So we are now switching dry cleaners.
I have been a loyal customer for over a year. Called a few days ago for laundry pickup. Was passed off. In a very rude manner. By a few people. It was as if they were too busy for me. I even thought something is wrong w my laundry! Called two days later. Spoke to sandy. You’ve lost a customer. Too late. You attempt to rectify it days later. Too late.
HAD A DESTRUCTIVE DISCUSSION ABOUT THE PRICING ON SHIRTS. I WAS TOLD MY SHIRTS WERE NOT DRESS SHIRTS. OTHER CLEANERS CLASS THEM AS DRESS SHIRTS. IT APPEARS THAT YOU WILL USE ANY EXCUSE TO UP CHARGE. I SHOULD HAVE BEEN TOLD ALL THIS WHEN I BROUGHT THE SHIRTS IN--NOT PICKED UP. I CANNOT TRUST YOU GUYS. I AM 77 AND RETIRED SO MONEY IS VERY SCARCE.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,585 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 7:00 a.m.