This profile has been claimed by the business owner or representative.
Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Worst experience and customer service. This happened previously but I have them another chance considering it could be just a one time thing. But I went back again against my better judgment and they failed again. Took 13 days to get an alteration done and they couldn’t explain why after the deadline loved back three times. Each time I was told a manager wasn’t available to talk or one would call me. Worst company and will never go back.
Business response:
Hello Mr. Pickering, I'm so sorry to hear you were unable to get an answer on why the alterations were taking long. Our tailor retired and the new tailor is still getting the hang of things. We have been sending out the alterations from the store to another one of our tailors. Our alteration work load has been heavy and I apologize that you were caught in the middle of that!
You lost our tablecloth and about 15 matching napkins. Despite having a picture of it when I dropped it off, your company sent me back a multi-colored plaid tablecloth that could never have been confused with my light solid beige, brown leaves in a few places tablecloth. The lady at our location has sent in an inquiry but I haven't heard anything from her.
Business response:
Kona Cleaners doesn’t take one star reviews on lightly, Dick. Your satisfaction is our top priority. Let’s talk about what your experience was and how we can better serve you in the future.
My dry cleaning was “lost” twice. I was promised my cleaning the next day and when I went to go get it they couldn’t find it. It was my needed uniform for work the next day.
Business response:
Oh no, Djkeke! We don’t know what went wrong, but something clearly did, and we want to get to the bottom of things. We’ll be contacting you to find out!
Pleasant clerk ...
This was my first time at Kona and it was and still is a disaster ! I dropped off my 2 suits and 2 shirts on Saturday for same day service....When I returned only 1 suit was ready and it’s unknown what happened to the rest of my clothes.. The employee made a few calls to the driver and the plant, but only at my request. They were unable to locate my clothes. I was told nonchalantly to come back on Monday (even though they’re open on Sunday) to see what happened to the rest of my clothes......To be continued ! What burns me... read more
Business response:
Our customers are our world, Shands, and we at Kona Cleaners do our best to give them the services they deserve every time they walk in the front door. We’ve let you down, and for that we are sorry. Please, let us know what happened and how we can fix it.
Very upset you took over one week to hem a pair of slacks I told you I need right away. I came in the day before I was leaving for a trip and the woman I spoke to had attitude and I went in my trip without the much needed slacks . VERY DISAPPOINTED!!!
Business response:
Kona Cleaners doesn’t take one star reviews on lightly, Bob. Your satisfaction is our top priority. Let’s talk about what your experience was and how we can better serve you in the future.
The worst customer service. Not by the worker but the manager she had to call. Don't go!
Business response:
We owe our customers everything, Barbara, and it just wouldn’t be Kona Cleaners if we didn’t try everything we could to fix things when we let them down. You’ll be hearing from us soon!
I was told my order would be in after 3pm the next day . I came in at 3:45 and only part of order came in. Fortunately it was not of critical need, but tells me that your business is not very reliable. Plus your prices are outrageous. Probably won't go back!!!
Business response:
Thanks, Steve! We’re curious, how could Kona Cleaners have provided you with a better dry cleaning experience? We’ll reach out soon to get your feedback!
I took 9 slacks for press only. The total charge was 35$ and that was with a 25% off. Prices are outrageous. I have tried you twice I will not be coming back. I’ll make the extra 5 mile drive and pay 2$ for press slacks.
Business response:
Thanks, Cindy! We’re curious, how could Kona Cleaners have provided you with a better dry cleaning experience? We’ll reach out soon to get your feedback!
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 16,041 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open at 7:00 a.m.