Kona Cleaners

David H. 

on ReviewMyDryCleaner

6 years ago

Had brand new jeans shortened...cost $16. Way too expensive to throw some stitches in them. And took a week. Disappointed. Calling grandma next time. 

Denise 

on ReviewMyDryCleaner

6 years ago

Went to pick up alterations before a cruise and and they weren’t ready. Apparently your seamstress was out sick. Life happens, but it had been there for a week and I had planned on taking this item. I could have overlooked that one incident but I have found your prices to be high. We have a lot of dry cleaning on a regular basis and I found the increase to be too much. 

Robert D. 

on ReviewMyDryCleaner

6 years ago

I greatly appreciate the HB store directing me to the CM store to expedite my alteration. The CM store said my March 15% discount was included. But the HB store said no indication on the ticket. Neither store cared that I am on the email list - like that did not matter. It was the only reason I brought my alteration to you in the first place. You need to shore up your communication... 

Frank W. 

on ReviewMyDryCleaner

6 years ago

I always have a great experience when I come into the cleaners. Your staff is very nice and helpful. 

Cathleen A. 

on ReviewMyDryCleaner

6 years ago

I have been asking for at least 2 months to have my drycleaning picked up and dropped off and everyone just ignores my request. I have a neighbor down the street that uses this service so not sure why nobody wants to respond to my request. 

Connie P. 

on ReviewMyDryCleaner

6 years ago

Extremely rude service. Spent $177 on two different alteration orders picked up days apart. The offer if 15% off ALL alteration (very large poster on the window) couldn’t apply to my order because the clerk couldn’t figure out the computer to apply it. I was told, “Sorry, it won’t let me do it.” Then checked my order at home. Multiple alteration issues. Two identical short sleeve shirts had different sleeve lengths. Then a Lon’s sleeve shirt was measured to be shorten in the sleeves and also tapered in the sleeves. The taper... read more

Matthew R. 

on ReviewMyDryCleaner

6 years ago

Honestly, I’m not really impressed at all and I’ve been going here a while and apparently only for convenience and each time it’s one thing or another. My bag is never returned to me, it always seems like I’m getting one that’s just laying around conveniently. I’ve had a rip on the inside of a suite jacket and whoever feels like replacing a button that day may or may not do it. This will be my last time coming here. 

Lotis Pabulos H. 

on ReviewMyDryCleaner

6 years ago

Poor customer service! Rosa the manager handles customer complaints badly. Needs training on customer service. Stitching was bad that it will come off in just one wash. Don’t come here! 

Lotis Pabulos H. 

on ReviewMyDryCleaner

6 years ago

Poor handling of customer complaints. Rosa, the old manager talks more than the customer, and is so loud! Poor stitching that will come off after just 1 wash. Will not come back here anymore!