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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The sleeves of my jacket are dirtier than when I sent it in. I have weird white blotches
I paid $24 for one item. I will no longer use you as my dry cleaner. This is outradious. I would have complained in person but i had a friend pick up for me. It was a jump suite made out of jean material. I am beyond disappointed. I’ve Been coming to you for years.
I brought in a tie to be cleaned and to have a spot removed. Two days later I was charged $7.95 but the spot had not been removed. It was obvious that no one at Kona Cleaners had looked at the tie before putting it on a hanger and handing it back to me.
I brought in (about a week ago) a favorite garment that KONA shrank. I have not heard back from anyone. KONA has also creases my pants when there is and has been a note in the system to not crease my pants.
Dry cleaning was done quickly and I was contacted right away.
Business response:
THANK YOU! We’re over the moon that you had such a good experience with our dry cleaning services. See you again soon?
I set up pick up and delivery and my driver never showed yesterday to pick up. I confirmed the pick up with you all the day before, so I know I was on the schedule. I'm a little disappointed.
Business response:
Hi Kim, Thank you for letting us know about this issue, I have already asked our team to look into what happened and reach out to you personally. I am confident that we will be able to fix this issue from happening again in the future Sincerely, Dave
Over charged me for three alterations and blamed it on me. Stated they can’t do refunds but can do store credit. Plus very rude customer service
I brought my jacket in to be cleaned. However when I picked it up they said the zipper pull was missing, which it wasn't when I dropped it off. They said they would only replace it if I paid for it which I refused to do since it was not missing when I brought it in.
I went in to get pants tailored and needed to get them done by a certain time for an out of state work trip. I went to pick up the day I was told they were going to be ready and they were not done yet. There was a change in staff and the new person had not started yet. I was never advised of the change causing me to not have the clothes I needed In time. Very poor communication. End result, I had to buy new pants and spend double the money
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,585 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 7:00 a.m.