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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Poor customer service. Was so excited to find a green cleaner with extended hours but the customer service was terrible and my suit came back with an odd smell and while pressed it doesn’t appear that it was actually cleaned.
Business response:
We have no excuses, Jenifer. We only want to make things right, as a one star review on is something we at Kona Cleaners - Costa Mesa #1 do not take lightly. Let’s talk about it and see how we can be better for you in the future.
pants sent in for pressing came out wrinkled
Business response:
Our customers mean the world to Kona Cleaners - Limonite #23, and we simply will not accept anything less than your complete satisfaction. Please let us know how we can improve!
Asked the top customer service Dianne, and called two stores. Asked if I could have fragrance free. Also asked the price. Price quoted to me was 30 dollars for a queen comforter. I asked about fragrance and was told your soap had no fragrance. I’m chemically sensitive. I opened the bag and sniffed and my comforter is ruined. It is HIGHLY FRAGRANCED!!! I would like my money back please.
Business response:
We are so sorry, Alara. We want to get to the bottom of whatever happened that caused you to give us a one star review on , so we’ll be reaching out to you shortly.
I’m forgot that I had my clothes there. I will pick them up this week. 951-470-6693
Business response:
Kona Cleaners - Fontana #24 strives to provide the best experience we can every time you use our dry cleaning services, and reviews like this make it all worth it. Thanks, Margie!
I brought my Bensen bed side railing cover to Kona cleaners after the move. I wanted to make sure that it's cleaned safely without any damage so given it's "great" reviews, I brought it in. But unfortunately, as you can see, all of strings are coming off from the fabric. It appears that they are pro with all sort but I don't think this type of work is meant for them. I am still awaiting to hear from the manager..... I shall see what she says...
Business response:
We have no excuses, Yasmine. We only want to make things right, as a one star review on is something we at Kona Cleaners - Paularino #5 do not take lightly. Let’s talk about it and see how we can be better for you in the future.
Over the phone I was given some complicated instructions , once I arrived to pick up my Coat I was never asked for anything other than a coat
Business response:
Scott, we at Kona Cleaners - Claremont #25 strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
Miss the young women who were so friendly and welcoming. The young man who has been at the counter lately is very dower and acts as if he were doing one a favor by leaving what he is doing to wait on them. Also, sadly each of my last two orders has had a tunic of mixed linen material stretched every which way, elongated, flared , etc. Probably happened in the pressing. Anyway they are completely unwearable. I am sorry not to be a client of yours after 11 years, but can't afford to have anymore clothes ruined. Hope I am... read more
Business response:
60% wouldn’t be a passing grade in high school and it’s not a passing grade now. A representative from Kona Cleaners - Newport Beach #4 will be reaching out to see how we can improve our service!
Why can’t I get my bed linens done with heavy starch as requested! Ive spoken to the delivery person and put my request on the bag tag.
Business response:
60% wouldn’t be a passing grade in high school and it’s not a passing grade now. A representative from Kona Cleaners - Rose #12 will be reaching out to see how we can improve our service!
GROUPON BUYERS BEWARE!!!! “The Card Promo MVP Card”, (the plastic white with green lettering thin card) , did not give me the 50% off my total order, and, (20% of all laundered dress shirts with any square punches). I was asked by the employee during my ring-up if I had any coupon or discounts. I presented this card and then I hear, oh you don’t get a total of 50% off the total order, it’s blah blah, & blah, then blah blah, and we’ll let you know the total when you pick it up. I went to this place because I bought the Gr... read more
Business response:
We can’t stand the fact that we let you down, Bryan. We’ll be reaching out to you in the hopes we can make it up to you.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 16,041 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open at 7:00 a.m.