This profile has been claimed by the business owner or representative.
Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Took 12 cotton shirts for Laundry,was accepted by the lady,only a Quick invoice received! Surprisingly after 2 days received a email that the Order was ready and it was 11 Shirts Dryclean and 1 shirt Laundry!!! When I asked,they say they decide after drop off if it’s going to be Dryclean or Laundry!!! Very important to tell upfront so a customer has a choice to decide if he wishes to spend on Dryclean or not!!
I hope to hear from you before the Saris are cleaned. I did not get an exact amount that would be charged and was told I would receive a text as to how much they would cost. I dropped off 6 saris. I do not see that there is a receipt number, I dropped them off on Friday, Jan 11 around 2:00 and am supposed to pick them up on Tuesday,m Jan 15 after 5 pm. Thank you! The 12 pieces include 6 saris with a blouse for each.
The delivery would seem to be convenient but upon returns they don’t knock on the door and instead place the hangers on the door knob if there is not a hook. This then becomes problematic to open the door. I have complained a couple of times about this and no change in practice.
Business response:
Hi Chester, I have talked to our driving team and I will make sure they bring you out a hood to keep on your door. I also notified them of your concerns. Thank you for bringing them to my attention Dave
I don't think I will be returning until we have a resolution on my missing laundry item. It has been a month since it should be ready for pick-up. Thanks,
Not very friendly when I came there. Just moved to this area. So finding a new cleaner was important. They need to work on greeting their customers better and not act like we are bothering them.
Jacket pressing poorly done
This is the third time that specific laundry instructions were provided and not honored. What does it take to get it done right? I’ve been patient and it seems I end up disappointed each time.
Your staff needs to greet customers and say thank you!
My. Mom told. Me. When I was. A kid. If. You have nothing good. To say. Don't say. Anything at all. So as. Not to bad mouth. Sumone or SUMTHIG. So I. Will leave it at. That
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,585 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 7:00 a.m.