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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Too expensive.. 22 dollars to dry clean a coat is highway robbery! I will take my business to another establishment just down the block for my needs!
Business response:
We have a motto, Michael, that anything less than five stars on is worth having a conversation over. After all, we’re always striving to improve. We’ll reach out to you soon to hear your thoughts.
1) my down comforter smells like an industrial warehouse and was severely damaged. I’ve had this down dry cleaned A few times at different locations and never has it been damaged or smelled so bad. 2) the dress shirts were incredibly wrinkled and smell bad as well. 3) the suit was also wrinkled and doesn’t even look like it was cleaned Yet, I was charged $106 for this. I am incredibly disappointed and frustrated that my down was damaged. I’d rather drive back to Upland where we use to live, to use the cleaners there. I tri... read more
Business response:
Good morning Erika, Thank you for bringing this to our attention and thank you for speaking directly with Maria about your concerns. I will be working closely with her to make sure that we do everything we can to make this right. Have a great rest of your week! -Karla S. 951-509-6940
Put it this way, I've been in this neighborhood for over a year" and I hate I never gave you a try until now!
We brought a rug in to have a spot removed and had to bring it back because the stain is still very visible.
Business response:
Hello Gary, sorry to hear that the stain didn't come out! I'm glad that you brought it back so that we are able to give it a second try. It's a little tricky with stains since rug fibers tend to want to hold on but I hope that with a little bit more work, your rug comes back looking good as new!
I like the convenience of your store and the quality of work seems to be good but your prices are outrageous. I will not be returning due to this fact. Three cleanings with you and I could buy a new shirt in some cases, I’m disappointed.
Business response:
Good morning Barbara, I am saddened to hear that you are unhappy with us. We make an effort to stay competetive in pricing within our area and offer top- notch customer service along with technology that helps our customers live life easier like our 24 hour kiosk. Our dry cleaning solvent is also Earth friendly while being aggressive on stains all while being gentle on your fabrics. I took a look at your account and noticed that you have never used any of our promotions. I want to take this opportunity to let you know abou... read more
Last time they charged $8 per patch to sew on now they charged $10. I ask why so much she said patch was bigger. They were the same size. $10 is a little much to sew on a patch. When I lived in Chino Hills they changed me $5. That’s the last time I bring my jacket to get a patch put on.
dropped off my husbands pair of pants on Tuesday, i was told on Wed. they would be ready, i came back on Thursday and she told me the pants are here but we can not find them? I had to go back home only to return on Friday { wasting my gas} they were there. as i tried to explain to her she didn't have a clue about pants she couldn't understand i had a extra trip........how very unprofessional. Randy Wood Linda Kent
Business response:
Oh no, Randy/linda! We don’t know what went wrong, but something clearly did, and we want to get to the bottom of things. We’ll be contacting you to find out!
Awful! I took my dress to get pressed only and had to send it back because it was wrinkled. When the dress came back the second time it was still wrinkled! I was very upset cuz my event was the next day and didn’t have time to have it pressed at a different location.. I wont be using them for anything! The staff was nice but that was about all. It was a waist of 2 days ended up having to press it my self!
Business response:
Maria, First and foremost thank you for taking my call. I am truly sorry about the experience you encountered at our Fontana Kona Cleaners. We appreciate you bring your concern to our attention so that we may address it.
I went to pick up my items, that were both alterations and dry cleaning, I was overcharged. They overcharged me for a service that they did not even do! They then damaged my pants when they dry cleand them, and told me that if I wanted them sent to corporate I wouldn’t have them for a long time! I then had to leave my pants to have the repair done that I initially dropped them off for, that they overcharged me for, and they are now charging me $12 to fix the damage that they did to them when they were dry cleaned! Beware... read more
Business response:
We owe our customers everything, Kristin, and it just wouldn’t be Kona Cleaners if we didn’t try everything we could to fix things when we let them down. You’ll be hearing from us soon!
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 16,041 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open at 7:00 a.m.