This profile has been claimed by the business owner or representative.
Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
You guys don’t pick up or drop off.... I had to call to track down a delivery on a Saturday that I needed for work 2 weeks ago. I then left the bag out on Friday for the Friday pick up (I got an email and text you were coming) nobody showed. I called on Saturday and got no call back. I took the clothes somewhere else.
Business response:
We are so sorry, Jay. We want to get to the bottom of whatever happened that caused you to give us a one star review on , so we’ll be reaching out to you shortly.
I have been using this location for about a year now and for some reason it always seems like they find something to charge extra on. I take the same shirts for launder and press every time, but every trip I find one that has been separated and dry cleaned, my total is always more than expected. Is there a way I can avoid this from happening? I always mention that my laundry is for launder and press but it does not seem to matter.
Business response:
While we try to provide unbeatable dry cleaning services every single time, sometimes we fall short of the mark. If we let you down in any way, Ruben, we apologize, and someone from Kona Cleaners - Limonite #23 will be reaching out to you to see how we could have served you better!
I brought in a queen cotton duvet cover to be pressed only and when I went to pick it up I was extremely upset that you charged $45 plus!!!! I have taken it to several other cleaners and no one has charged more than $25 I will never return and will be sure to let my friends know the ridiculous fees!
Business response:
We can’t stand the fact that we let you down, Nan. We’ll be reaching out to you in the hopes we can make it up to you.
The prices were completely outrageous
Business response:
We can’t stand the fact that we let you down, Jennifer. We’ll be reaching out to you in the hopes we can make it up to you.
Never return calls or emails
Business response:
Kona Cleaners - Master - OC & Inland Empire strives to provide the best experience we can to all our customers every time they use our services. Clearly, we fell far short of that goal with you. Please accept our apologies and know that we’ll be contacting you shortly to see how we can make it right.
Concerned about removal of spot on shirt. Left for redo in 4/30
Business response:
We’ve given you the best dry cleaning services we possibly could, and in return, you’ve given us the highest rating on . We hope this is the beginning of a beautiful friendship!
I’m just confirming that in the email I received where it says Balance $19.99, that it doesn’t mean a balance owed since there is no balance owed Thanks
Business response:
Thanks, Jess! A 4 star rating on <ReviewSource> is a sign of a job well done. We hope we can provide our dry cleaning services to you again soon.
Over priced, my first time using location. I was only given the price, once my items were ready. Pants at almost $ 5.00 per pair, was too expensive. I usually need to place 8 items per week for dry cleaning, but at this price, can’t afford this location
Business response:
Try as we might, sometimes we just don’t meet your expectations, Bernice. For that, we offer our deepest apologies, and we’ll be contacting you shortly in the hopes we can make it up to you.
Unless and until you produce the invoice when the customer drops off clothes it doesn’t make sense!! Why would you never make a invoice at drop off so that a customer can know how much is owed/charged!! It’s a surprise package at receiving a email when the clothes are ready and you know the $ amount.
Business response:
Dharam, we at Kona Cleaners - Limonite #23 strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,584 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.