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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Overpriced, the seamstress does not speak English the phone was used to try to communicate with her.. she had problems doing the simplest job
Business response:
Hello Ms. Varner, We would like to apologize for the inconvenience you experienced. We strive to provide the best customer service and have our customers leave happy. Our seamstress doesn't speak English but we are an equal opportunity employer and she knows how to do the job well. Thank you for bringing this to our attention; I hope that you'll give us another chance in the future. Thank you for having chosen Kona Cleaners!
Super disappointed. I rushed to get my cleaning in during a discount period. Thee was a glitch with linking the discount to my Kona account and the sale was not honored at time of pick up.
Far too expensive. We’ll be moving our business.
Business response:
We really dropped the ball, Dan, and for that, we sincerely apologize. We’ll be reaching out to you soon to heard what happened and see if we can make it up to you.
Drop off was pleasant, but at pick up, there was a very rude lady closing one of the registers that really needed some training in appropriate customer service skills. Her attitude was extremely off putting
I’ve been coming to your establishment for years. I have enjoyed the employees, cleanliness and efficient service. But these new white plastic bags have got to go!! I can not use your service any more until the clear bags come back.. I refuse to look through each white bag to find the items that I need.every time I have a catering job. Unfortunately I’m going to be looking for another cleaners. Thank you Sally Crispin
Business response:
We have a motto, Sally, that anything less than five stars on is worth having a conversation over. After all, we’re always striving to improve. We’ll reach out to you soon to hear your thoughts.
My order was not ready when they said it would be, so I had to make another trip to pick the remainder of my order. I noticed I was overcharged on first pickup and when I went to pick the remaining order I told them about the overcharge. They could not refund me because a manger was not available, They told me a manager would call me which never happened! Disappointing!
Business response:
Kona Cleaners doesn’t take one star reviews on lightly, Angela. Your satisfaction is our top priority. Let’s talk about what your experience was and how we can better serve you in the future.
I went to have a complete suit cleaned and pressed I went in to pick up the suit and should have checked the items before leaving the store as this was my first time using Kona cleaners. When I returned home to check the quality of the job it was TERRIBLE! ALL the items were wrinkled and look like the had not even been pressed.
Business response:
Oh no, Nathan! We don’t know what went wrong, but something clearly did, and we want to get to the bottom of things. We’ll be contacting you to find out!
Needed all shirts wrapped individually...some shirts cleaned are my brothers. Staff needs to communicate better. Did not get an apology.
Business response:
Hello Mr. Hernandez, Sorry that they weren't bagged. We usually split our orders into a maximum of three shirts but will gladly individually bag them when it's requested. If you would like, we can separate those for you. I've called the store lead and she is apologetic that the CSR didn't offer to do it on the spot for you yesterday. I will put a reminder on your account so that next time your shirts are bagged individually. Thank you and have a great weekend!
I pick up my Lakers basketball Jersey around the collar it wasn’t clean no tag stating they weren't able to clean it. It seems like it was miss, I reach out to Tony left numerous message. I was told Tony was in a meeting or Tony wasn’t there and they would give him my message. Tony hasn’t call as of today. If there would of been a tag Saying they weren’t able to remove/clean collar I would understand they tried. But there wasn’t anything stating that. I trusted them to clean my precious jersey.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 16,041 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open at 7:00 a.m.