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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very upset you took over one week to hem a pair of slacks I told you I need right away. I came in the day before I was leaving for a trip and the woman I spoke to had attitude and I went in my trip without the much needed slacks . VERY DISAPPOINTED!!!
Business response:
Kona Cleaners doesn’t take one star reviews on lightly, Bob. Your satisfaction is our top priority. Let’s talk about what your experience was and how we can better serve you in the future.
The worst customer service. Not by the worker but the manager she had to call. Don't go!
Business response:
We owe our customers everything, Barbara, and it just wouldn’t be Kona Cleaners if we didn’t try everything we could to fix things when we let them down. You’ll be hearing from us soon!
I was told my order would be in after 3pm the next day . I came in at 3:45 and only part of order came in. Fortunately it was not of critical need, but tells me that your business is not very reliable. Plus your prices are outrageous. Probably won't go back!!!
Business response:
Thanks, Steve! We’re curious, how could Kona Cleaners have provided you with a better dry cleaning experience? We’ll reach out soon to get your feedback!
I took 9 slacks for press only. The total charge was 35$ and that was with a 25% off. Prices are outrageous. I have tried you twice I will not be coming back. I’ll make the extra 5 mile drive and pay 2$ for press slacks.
Business response:
Thanks, Cindy! We’re curious, how could Kona Cleaners have provided you with a better dry cleaning experience? We’ll reach out soon to get your feedback!
You took over one week to hem a pair of pants . I spoke with someone on Tuesday, that was not very friendly , I told her I needed this right away for I was going out of town , well they did not get done until I left town. Sad
Business response:
A one star review on sends us a message, Bob. It tells us that we need to do better. We’ll be reaching out to find out how we can serve you better in the future.
Had a custom curtain altered and was shortened 4” too short. It is ruined. Do you not measure prior to altering?
Business response:
Kona Cleaners doesn’t take one star reviews on lightly, Suzanne. Your satisfaction is our top priority. Let’s talk about what your experience was and how we can better serve you in the future.
$13.10 to clean a windbreaker first and last time visit overpriced! Great service but priced too high just my opinion windbreaker should be in between 7 to 10 dollars to clean.
Business response:
Thanks, Roger! We’re curious, how could Kona Cleaners have provided you with a better dry cleaning experience? We’ll reach out soon to get your feedback!
You do a great dependable job. I am concerned about some pillows i sent in last September needing new zippers, thanks to one of my dogs. I recieved one back but two have not been returned. They cannot be replaced! I have called a few times and told they would be returned done soon but i still have yet to see them. Can we please get them fuxed and returned ...two and a half months seems like more than enough time!!!
I specifically asked for my 9 pieces to be pressed only because I washed the garments before I brought them in. Somebody somewhere made a mistake and had my garments laundered. Mistakes happen I get that. I hope that is the only time it happens because I will take my business elsewhere if it happens again.
Business response:
Thanks for your rating on , Spencer! We’re always looking for ways to improve, so someone on the Kona Cleaners team will be reaching out to you to hear your thoughts.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,568 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.