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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I just had the worse experience with Kona Cleaners and I have been coming here for years. The employee was extremely rude, unprofessional and a sassy back talker. I will be taking my business elsewhere for sure and I will let everyone know just how bad it was. Small town
Business response:
On behalf of Kona Cleaners, we’d like to apologize that we let you down, Sandy. We’ll be reaching out to see how we can make it right.
My clothing was damaged during the couture cleaning process. The necessary steps were not taken to protect the hardware of my garment before putting into the dry cleaning machine. I only received $13 back for service on an item that cost around $1,350.
Business response:
Hello Andrew, I am so sorry the buttons on your shirt were damaged. We would genuinely like to make this right with you. Karla has offered to take all the necessary steps for you with the solutions that she has provided. She will take care of everything for you. Please let us know and we will take care of you right away. You may reach Karla at 951-509-6940
Please do NOT TEXT at 5:45 am I was sleeping How about later
Business response:
Hello Ms. Delgado, I'm very sorry that we woke you. I've reported this as these notifications should not be going out that early. Thank you for letting us know so we can look into it and fix it. I hope you have a fantastic holiday weekend! Thank you for choosing Kona Cleaners!
The prices here are ridiculous! I left my work black suit pants, and they shrunk them... did a poor job! Now I have no pants to wear today!
Business response:
Good morning, I'm sorry you had a negative experience. We can definitely stretch your pants to the correct length. Sometimes fibers shrink in the cleaning process but can be restored. If you would like to do that, please drop them off at your convenience and let the person at the counter know how much they need to stretch. Regarding the pricing, we would be happy to detail the order while you wait if you request it so that there isn't sticker shock upon pick up. We also offer coupons on our website and our app- we invite yo... read more
First time at Kona and your people misplace two of the items. The lack of concern and I dont know what happened attitude is icing on the cake. I really needed these items, find them.
Business response:
Hello Mr. Soledad, I apologize you've had a negative experience. Jonathan checked your order and indicated that a mistake had been made and the order was taken to the wrong store and would likely be delivered overnight. I've called the location that received it and they have already returned it to our central location where a driver will pick it up tomorrow and bring it to the store on Archibald. I'm sorry if Jonathan's face didn't show concern, but I assure you that he did check into your order and made sure that it was on... read more
Definitely will not be coming here no more. I came in for my first time and brought some pants but when i got them back they came back smaller and the color was faded .
Business response:
That’s four stars less that we strive for at Kona Cleaners, and that’s unacceptable. We’re sorry you had a bad experience and we’ll be reaching out soon to see how we can improve!
I specifically asked that all my items be dry cleaned. My sweater came back shrunken...I dropped it off as a size medium and it came back a size x-small. The neck on 2 of my shirts came back EXTREMELY stretched out that they look like off the shoulder tops.
Business response:
Good morning Monica, I'm very sorry to hear that we shrunk the sweaters- please know that we do block sweaters normally but must have missed yours. Blocking brings the sweaters back to their correct size and can certainly be done! Please bring those back at your convenience and we will get those back to the way they were. We never put hangers through the neck as that is known to cause stretched necklines however, if you like, you can also bring those back and we will reclean them in hopes that the fibers will bounce back. ... read more
I don't like de cashier
Our 10X12 foot carpet was delivered after month long cleaning process without prior notification today. Was placed in garage because employees told us they would not put in house in usual position. The reason we used your service was that carpet would be put back in house in family room location over carpet pad we have. I will not use your carpet cleaning service again. I would like to know Kona's expectation of 10X12 foot carpet cleaning service quality. My husband and I are both 80+ years old.
Business response:
Kona Cleaners is always looking to improve, Sharon, and that’s why we want to hear from you! We’ll have someone reach out to you in the hopes that you’ll tell us how we can be the dry cleaner you’re looking for. Good morning, I left you a voicemail yesterday with some options so we could take care of this for you. Please give me a call at your convenience at 951-509-6940. Thank you!
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 16,041 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open at 7:00 a.m.