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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Over the phone I was given some complicated instructions , once I arrived to pick up my Coat I was never asked for anything other than a coat
Business response:
Scott, we at Kona Cleaners - Claremont #25 strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
Miss the young women who were so friendly and welcoming. The young man who has been at the counter lately is very dower and acts as if he were doing one a favor by leaving what he is doing to wait on them. Also, sadly each of my last two orders has had a tunic of mixed linen material stretched every which way, elongated, flared , etc. Probably happened in the pressing. Anyway they are completely unwearable. I am sorry not to be a client of yours after 11 years, but can't afford to have anymore clothes ruined. Hope I am... read more
Business response:
60% wouldn’t be a passing grade in high school and it’s not a passing grade now. A representative from Kona Cleaners - Newport Beach #4 will be reaching out to see how we can improve our service!
Why can’t I get my bed linens done with heavy starch as requested! Ive spoken to the delivery person and put my request on the bag tag.
Business response:
60% wouldn’t be a passing grade in high school and it’s not a passing grade now. A representative from Kona Cleaners - Rose #12 will be reaching out to see how we can improve our service!
GROUPON BUYERS BEWARE!!!! “The Card Promo MVP Card”, (the plastic white with green lettering thin card) , did not give me the 50% off my total order, and, (20% of all laundered dress shirts with any square punches). I was asked by the employee during my ring-up if I had any coupon or discounts. I presented this card and then I hear, oh you don’t get a total of 50% off the total order, it’s blah blah, & blah, then blah blah, and we’ll let you know the total when you pick it up. I went to this place because I bought the Gr... read more
Business response:
We can’t stand the fact that we let you down, Bryan. We’ll be reaching out to you in the hopes we can make it up to you.
Prices are to high !
Business response:
We can’t stand the fact that we let you down, Ritza. We’ll be reaching out to you in the hopes we can make it up to you.
Brought in a brand new dress shirt to have laundered and medium starch for a formal event. Had to wait 3 days. Went to pick it up the shirt was not laundered or starched. They just hung it up on a hanger and covered it with plastic. The new plastic piece was still in the collar. I paid before it was brought out....then told I had to wait till tomorrow for a refund. because there was a line behind me... that is not good business and I still never got a reason it was not done. VERY DISAPPOINTED. Had to take to a same day c... read more
Business response:
We have no excuses, Mike. We only want to make things right, as a one star review on is something we at Kona Cleaners - Yorba Linda #8 do not take lightly. Let’s talk about it and see how we can be better for you in the future.
I was told my order was going to be ordered on a specific time and it wasn’t
Business response:
Three out of five stars is an average rating, but Kona Cleaners - Warner Ave #11 is never satisfied with average. Someone from our team will be reaching out to you so we can serve you better in the future!
This was my second visit to Kona Cleaners and the second time I was informed that the seamstress could not hem my pant, that it would take 2 weeks. The first time I was told it would take 3 weeks. Considering driving further to Norco where I can get the services I need.
Business response:
Two out of three ain’t bad, but three out of five is less than we aspire to! A representative from Kona Cleaners - Limonite #23 will be contacting you so we can get to the bottom of this.
Greetings! In the lasr three years of doing business with Kona Cleaners , I have had nothing but five -star service. In this last episode, however, the suit pants i brought in to be altered were not done. They were cleaned along with the adjoining suit coat, and I was notified, as usual, by text that they were finished . So, I paid for the service and left the pants at the advice of the clerk . I called this morning to see if they needed me to come in for a re-fitting . The young man on the phone sounded very patroniIng... read more
Business response:
Oh no! We clearly have not given you the experience you deserve, Robert. We apologize if we let you down, and we’ll be reaching out soon to see what went wrong.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,581 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open at 7:00 a.m.