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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I went to your Fontana store to get a pair of pants altered and dry-cleaned for a wedding on Sunday. When I got back the pants, I tried it on at home Saturday morning and one leg was shorter than the other. I called the store to tell them about it and was told that the alterations person was not in but will talk to the Manager on what could be done and call me back. I even gave my cell phone in addition to our home phone. No one called me back. I would have appreciated at least a call back even if there’s no available p... read more
Business response:
We are so sorry, Joe. We want to get to the bottom of whatever happened that caused you to give us a one star review on , so we’ll be reaching out to you shortly.
I specifically asked for my dark colored shirts to be laundered and they were still dry cleaned and I was charged for them. The first time I went in the lady at the counter informed me and I requested the laundered service. When I picked up my stuff I realized it. This was the first time I visited your store and I feel that the pricing was not transparent. When I asked at dropoff about the pricing, the employee told me she would not be able to tell me until everything was tagged. I have never had that at any cleaning service... read more
Business response:
Joe, we at Kona Cleaners - Archibald #22 strive to provide you with the best possible dry cleaning services possible. It is clear we have not lived up to those high standards, and for that we are sorry. We will be getting in touch with you shortly to see how we correct the situation.
All of my shirts came back with the same dark stain.
Business response:
While it’s true that everyone makes mistakes, whatever we’ve done to earn a one star review on is unacceptable and we’ll be reaching out to you soon to see how we can make it up to you.
Fine. Cost more then I thought it would. I don't get much dry cleaned.
Business response:
Thanks, Gina! A 4 star rating on is a sign of a job well done. We hope we can provide our dry cleaning services to you again soon.
I gave the sales lady a 50% off card to punch. When I saw this email with an $85.38 invoice I know that she did not give me my discount. Please correct Kona's error and give me the corrected amount including the 50% discount when I pick up and pay tomorrow.
Business response:
We can’t stand the fact that we let you down, David. We’ll be reaching out to you in the hopes we can make it up to you.
Poor customer service. Was so excited to find a green cleaner with extended hours but the customer service was terrible and my suit came back with an odd smell and while pressed it doesn’t appear that it was actually cleaned.
Business response:
We have no excuses, Jenifer. We only want to make things right, as a one star review on is something we at Kona Cleaners - Costa Mesa #1 do not take lightly. Let’s talk about it and see how we can be better for you in the future.
pants sent in for pressing came out wrinkled
Business response:
Our customers mean the world to Kona Cleaners - Limonite #23, and we simply will not accept anything less than your complete satisfaction. Please let us know how we can improve!
Asked the top customer service Dianne, and called two stores. Asked if I could have fragrance free. Also asked the price. Price quoted to me was 30 dollars for a queen comforter. I asked about fragrance and was told your soap had no fragrance. I’m chemically sensitive. I opened the bag and sniffed and my comforter is ruined. It is HIGHLY FRAGRANCED!!! I would like my money back please.
Business response:
We are so sorry, Alara. We want to get to the bottom of whatever happened that caused you to give us a one star review on , so we’ll be reaching out to you shortly.
I’m forgot that I had my clothes there. I will pick them up this week. 951-470-6693
Business response:
Kona Cleaners - Fontana #24 strives to provide the best experience we can every time you use our dry cleaning services, and reviews like this make it all worth it. Thanks, Margie!
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,583 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.