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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
You ruined my dress I will never go there again
Business response:
Hello Ms. Ramirez, I'm sorry you didn't like the way that your dress came out. The seamstress did follow instructions during your consultation as well as the follow up phone call. The dress had already been cut at the bottom and extra fabric with a straight hem was brought along to add to the length. The alteration was done in one day as per your request since you told us that you needed for a wedding. I hope you change your mind in the future and that we see you again! Thank you for choosing Kona Cleaners!
My pants were returned with a gigantic stain and are now off color and wrinkled. My shirt collars were not straight at all either. I will be requesting a refund and compensation this afternoon.
Business response:
On behalf of Kona Cleaners, we'd like to apologize that we let you down, Adam. We'll be reaching out to see how we can make it right.
I have been going to Kona cleaners for a very long time and I love the way my clothes come out and I love the staff, especially Rosa( Fontana location) she is courteous, polite, knowledgeable and has the best customer service I’ve ever encountered.
Expensive and I'm still not looking at my receipt.
Business response:
A one star review on sends us a message, Shaina. It tells us that we need to do better. We'll be reaching out to find out how we can serve you better in the future.
I’m trying to confirm my pickup for Monday March 15 and when I click that option, the email opens the web browser to a BLANK PAGE. Then when I go to your website, I get an “Unauthorized Error” Come on... Tomorrow Monday- Please pick up on Lido Peninsula @ 10 Anza Street Newport Beach 92663
Business response:
Hello Kevin, I'm sorry you are experiencing difficulties requesting pickup on our website. I can confirm your pickup today. Thank you for letting us know about the issue. We are looking into this now.
Kona did a very poor job on laundering and pressing my shirts and pants. I wont be coming back.
Business response:
We owe our customers everything, Roy, and it just wouldn't be Kona Cleaners if we didn't try everything we could to fix things when we let them down. You'll be hearing from us soon!
It is Sunday, Feb 28. I tried to click on the 25% off coupon and it says it expired.
Business response:
My apologies regarding the coupon, you can still bring in the order and we will honor it, I am sorry you received that error, we are trying to figure out why this happened, but I can assure you we will take care of it when you come in today. Thanks Dave
Didn't get the 25% off I was told I would. Only 15%.
Business response:
Hello Mr. Baez, I only see that the 10% coupon was attached. Please press where it says Click to Redeem when you get these so that the coupon will go on your drop off. I'll be happy to add the difference as a credit to your account for your next visit! If you wish to discuss this further, please let me know and I'll give you a call. Thank you for choosing Kona Cleaners!
Thanks for prompt service.. not sure of the customer service person think it ws amandan or one of the other A+ team members.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 16,041 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 7:00 a.m.