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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I received the text that my order was ready. Got there and only a part of the order was ready. Very frustrating!!! Now I have to go back again when the rest arrives.
I like your cleaning service even tho i had a somewhat frustrating experience my first time. But you contacted me and I would refer you to everyone I know. I did however try to use your alteration service to have a zipper put into a leather vest. I was told it could be done. The next day I am told it can not be done. That was disappointing.. your staff is very nice and friendly..
Business response:
We’ve had a bit to think about it, and we’re just not satisfied with three out of five stars on , Terry. We’ll contact you shortly to see how we can serve your dry cleaning needs better in the future!
I picked up my dressy long sleeve shirt, and it was double creased on the arm. Was not happy about this at all. I have not checked my pants yet. This was for a wedding I need to attend and I can't take it back due to my schedule. 14.00 was enough to get a nice creased shirt back to customer.
Business response:
We’ve had a bit to think about it, and we’re just not satisfied with three out of five stars on , Chris. We’ll contact you shortly to see how we can serve your dry cleaning needs better in the future!
great service
Business response:
Looks like you enjoyed our services! And we certainly enjoyed providing them to you. Thanks for your review!
I got a text saying my total was 19.28. I used a 10 percent coupon and final bill was 19.02. I would appreciate if the text was more accurate price seems like I was scammed
Business response:
Kona Cleaners doesn’t take one star reviews on lightly, Jeremy. Your satisfaction is our top priority. Let’s talk about what your experience was and how we can better serve you in the future.
On 7/12, I dropped off my very first load for pickup at work, it's now 8/5. I was assured via email from Kona that I was properly setup and ready to begin. I STILL have not received the cleaned laundry. As I talk to others about my experience, I'm finding that others are also still waiting for lost laundry. Very poor experience with Kona so far.
Business response:
Kona Cleaners doesn’t take one star reviews on lightly, Ethan. Your satisfaction is our top priority. Let’s talk about what your experience was and how we can better serve you in the future.
I am very dissatisfied in the coupon system. We have been loyal customers since Matt had the store. The coupons are short lived and if I don't have any clothes then they are useless. Matt would give us a discount no matter when we brought them in for being a loyal customer.
Prices are way higher than local areas including Rancho Cucamonga. Too many text and emails. Attempted to use a coupon that was emailed to me but couldn’t use it for alterations :( only dry cleaning which the coupon did not stipulate that.
Business response:
Our customers are our world, Demetria, and we at Kona Cleaners do our best to give them the services they deserve every time they walk in the front door. We’ve let you down, and for that we are sorry. Please, let us know what happened and how we can fix it.
They forgot to crease my sleeves again… It’s OK it’s only the ninth time that this has happened, I’m used to it
Business response:
We’ve had a bit to think about it, and we’re just not satisfied with three out of five stars on , Giancarlo Nunez. We’ll contact you shortly to see how we can serve your dry cleaning needs better in the future!
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,583 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.