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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Pleasant clerk ...
This was my first time at Kona and it was and still is a disaster ! I dropped off my 2 suits and 2 shirts on Saturday for same day service....When I returned only 1 suit was ready and it’s unknown what happened to the rest of my clothes.. The employee made a few calls to the driver and the plant, but only at my request. They were unable to locate my clothes. I was told nonchalantly to come back on Monday (even though they’re open on Sunday) to see what happened to the rest of my clothes......To be continued ! What burns me... read more
Business response:
Our customers are our world, Shands, and we at Kona Cleaners do our best to give them the services they deserve every time they walk in the front door. We’ve let you down, and for that we are sorry. Please, let us know what happened and how we can fix it.
Very upset you took over one week to hem a pair of slacks I told you I need right away. I came in the day before I was leaving for a trip and the woman I spoke to had attitude and I went in my trip without the much needed slacks . VERY DISAPPOINTED!!!
Business response:
Kona Cleaners doesn’t take one star reviews on lightly, Bob. Your satisfaction is our top priority. Let’s talk about what your experience was and how we can better serve you in the future.
The worst customer service. Not by the worker but the manager she had to call. Don't go!
Business response:
We owe our customers everything, Barbara, and it just wouldn’t be Kona Cleaners if we didn’t try everything we could to fix things when we let them down. You’ll be hearing from us soon!
I was told my order would be in after 3pm the next day . I came in at 3:45 and only part of order came in. Fortunately it was not of critical need, but tells me that your business is not very reliable. Plus your prices are outrageous. Probably won't go back!!!
Business response:
Thanks, Steve! We’re curious, how could Kona Cleaners have provided you with a better dry cleaning experience? We’ll reach out soon to get your feedback!
I took 9 slacks for press only. The total charge was 35$ and that was with a 25% off. Prices are outrageous. I have tried you twice I will not be coming back. I’ll make the extra 5 mile drive and pay 2$ for press slacks.
Business response:
Thanks, Cindy! We’re curious, how could Kona Cleaners have provided you with a better dry cleaning experience? We’ll reach out soon to get your feedback!
You took over one week to hem a pair of pants . I spoke with someone on Tuesday, that was not very friendly , I told her I needed this right away for I was going out of town , well they did not get done until I left town. Sad
Business response:
A one star review on sends us a message, Bob. It tells us that we need to do better. We’ll be reaching out to find out how we can serve you better in the future.
Had a custom curtain altered and was shortened 4” too short. It is ruined. Do you not measure prior to altering?
Business response:
Kona Cleaners doesn’t take one star reviews on lightly, Suzanne. Your satisfaction is our top priority. Let’s talk about what your experience was and how we can better serve you in the future.
$13.10 to clean a windbreaker first and last time visit overpriced! Great service but priced too high just my opinion windbreaker should be in between 7 to 10 dollars to clean.
Business response:
Thanks, Roger! We’re curious, how could Kona Cleaners have provided you with a better dry cleaning experience? We’ll reach out soon to get your feedback!
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,740 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.