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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I asked you to put some of my shirts in a box. You didn't I asked to put my shirts in separate bags You didn't You jammed them all together in bags so I had to go through and separate my shirts from my son's I asked you not to put them in white bags so I can't see the shirt color You didn't The main reason I am not using your service any longer is because of the white bags, instead of the clear ones you used before
Business response:
That's four stars less that we strive for at Kona Cleaners, and that's unacceptable. We're sorry you had a bad experience and we'll be reaching out soon to see how we can improve!
New employees have horrible customer service. Being busy does not justify being rude. It should be a good thing, job security. Music loud enough to drown me out. I had a question and "manager" was so rude. I advised him I would be taking my clothes elsewhere due to his bad attitude. He proceeded to "accidentally" throw my clothes on floor. I did not want his assistance in picking my clothes up. He was rude and without a care.
Business response:
Thank you being a loyal customer! We apologize for dropping your uniform on the floor! Luckily we are a cleaners! Bring you uniform back in and will process it for you free of charge! Have a great weekend!
New staff has horrible customer service. I'm a regular customer and find myself having to change dry cleaners. Dropped off uniforms, rep said there's no same day and rude because their busy. On day of pickup gentlemen had music blasting and I had to yell my info. I asked if he was upset and he mentioned it's busy. Busy makes me happy its job security. I told him I'd be taking my business elsewhere and he " accidentally" dropped my items on floor. Worst service I've experienced there.
Business response:
Oh no, Liz! We don't know what went wrong, but something clearly did, and we want to get to the bottom of things. We'll be contacting you to find out!
I won’t be returning to this cleaners again. Had some alterations done and the old creases weren’t even pressed out, had to bring my pants back couple times with still the same issues after getting them back..
Business response:
Hello Johnny, I’m sorry to hear that you didn’t receive the quality service you deserve. I will definitely let the production facility know so that they are aware of the shortfall. I will be adding a $20 credit to your account in hopes that you will change your mind in the future and we can provide you better quality service. Again, I really do apologize that we didn’t deliver on our promise of quality service and have inconvenienced you this way. Thank you for letting us know!
I have put in writing and called 4 times, that I want my cleaning dropped off and picked up on Thursday only - I am still getting delivery of drop off on Mondays. I need the location i.e. store and phone number, my clothes is taken so I can call if there is a problem. Finally, I have asked that my pants be folded over a hanger. I never get customer service on X501.
Business response:
Hello Carol, We are sorry to here about your experience at our business. We have moved your delivery days to the time requested, Thursdays. We have emailed you the contact information for your delivery store and specific delivery driver if you have any further assistance. You can always email or call your nearest store! We will get back to you before end of business day! We try to make sure all of our customers have great experience. Thank You!
Disappointing experience bringing in my Coast Guard Tropical Blue uniform. There’s a sticker on the door that says “free military uniform cleaning,” but when I picked it up, the lady working there, Bertha, did not understand that this is in fact a military uniform- one of many different kinds - and charged me at pickup. First, her English was not very good and she was insisting that it is a “police uniform” (probably because it is blue) even though I told her many times that this is a military uniform like the one in the pi... read more
Business response:
That just won't do, Jonathan. We never let a bad review go without trying to turn a negative into a positive, so stand by and we'll see what went wrong and how we can help!
I nearly cried when your man replied Two weeks sir and that's time enough If you still want shortening on them two cuffs Seven days saved by doing just one But a flood and a fold-up is a work half done So cut and stitch and have your way And I'll return and retrieve on that distant day ( Unless I forget, change size, or just expire)
First time coming to Kona. Prices are outrageous and I have a new hole in my linen shirt. Very unhappy.
Business response:
A one star review on sends us a message, Tori. It tells us that we need to do better. We'll be reaching out to find out how we can serve you better in the future.
The 5 pieces that I brought in for cleaning and laundry were accompanied with a copy of an email with a $10.00 off message and a coupon for 15% off on shorts. Your clerk told me that the 15% was applied but the $10. off could not be deducted from that order as I couldn't receive more than one benefit per order. My total order came to $42. and change....this whole transaction seems to me very ill conceived or totally mismanaged? I do not like the fact that I feel that I have to double check my cleaning bill to insure correc... read more
Business response:
That's four stars less that we strive for at Kona Cleaners, and that's unacceptable. We're sorry you had a bad experience and we'll be reaching out soon to see how we can improve!
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 16,041 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open tomorrow at 7:00 a.m.