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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I receive a purple bag on one day and then had to call to find out where my dry cleaning was. It was over a week. This has happened to my twice. Not sure if I'm going to use service again.
Business response:
Thanks, Tricia! We’re curious, how could Kona Cleaners have provided you with a better dry cleaning experience? We’ll reach out soon to get your feedback!
My dress pants couldn’t be found. I left a message and didn’t get a return phone call
Business response:
That’s four stars less that we strive for at Kona Cleaners, and that’s unacceptable. We’re sorry you had a bad experience and we’ll be reaching out soon to see how we can improve!
I picked up my uniform (quick turnaround), and my uniform did not have the normal creases a law enforcement uniform shirt is supposed to have. They did, however, press the collar down like I asked. When I brought the shirt back, the associate accepted the uniform and was very apologetic, which I appreciated. The shirt was accepted to have it redone, at no charge. The following day, I picked up the shirt: the creases were present but now, the collar wasn’t pressed down as I asked! Even though it was pressed down the first... read more
Business response:
Thanks for your rating on , Danah! We’re always looking for ways to improve, so someone on the Kona Cleaners team will be reaching out to you to hear your thoughts.
First time customer. Brought in dress shirts and two long coats. Was told long coats would be $22 each.to which I agreed. Received a call later the same day and was told one of the coats was actually going to be $64 since it was designer. Will never return there as their pricing insures they recoup any discounts. Bill Eisenberg’
Business response:
On behalf of Kona Cleaners, we’d like to apologize that we let you down, William. We’ll be reaching out to see how we can make it right.
We typically love Kona cleaners however the individual who helped us today brought us our clothes wearing a mask and had a continual super heavy cough. This made us uncomfortable and we proceeded to bring our clothing to another cleaner. We love Kona and will return but just sad that we spent the money when we felt it was safer to have them recleaned. The individual should really go home and get some rest.
Business response:
A one-star rating will never do, Katie. We can’t undo what happened, but we can try to be better for the future. We’ll be reaching out to you soon to hear what happened.
Overpriced, the seamstress does not speak English the phone was used to try to communicate with her.. she had problems doing the simplest job
Business response:
Hello Ms. Varner, We would like to apologize for the inconvenience you experienced. We strive to provide the best customer service and have our customers leave happy. Our seamstress doesn't speak English but we are an equal opportunity employer and she knows how to do the job well. Thank you for bringing this to our attention; I hope that you'll give us another chance in the future. Thank you for having chosen Kona Cleaners!
Super disappointed. I rushed to get my cleaning in during a discount period. Thee was a glitch with linking the discount to my Kona account and the sale was not honored at time of pick up.
Far too expensive. We’ll be moving our business.
Business response:
We really dropped the ball, Dan, and for that, we sincerely apologize. We’ll be reaching out to you soon to heard what happened and see if we can make it up to you.
Drop off was pleasant, but at pick up, there was a very rude lady closing one of the registers that really needed some training in appropriate customer service skills. Her attitude was extremely off putting
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,582 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.