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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I feel tricked by your coupon. 25% off. 15 items at 79.61 is 5.31 each item that is a normal price for MOST dry cleaners. I will never bring my business back. Take me off your mailing list.
Business response:
Hello Ms. Wright, I'm sorry you feel this way. I can assure you that we do not wish for any of our customers to feel this way. Our pricing has not changed since you were last in on March however, if you ever change your mind and decide to give us another try, our staff is more than happy to detail the garments before you leave so that you know the cost of the garments at drop off. We don't do that by default in order to save customers time but if you ask for the price they will do that for you. Thank you for your feedback a... read more
I have picked up these items after you couldn’t find them. Please mark them as picked up.
Business response:
Our customers are our world, Susan, and we at Kona Cleaners do our best to give them the services they deserve every time they walk in the front door. We've let you down, and for that we are sorry. Please, let us know what happened and how we can fix it.
i asked for a 2nd bag, but did not receive it. I do not need a pick up this week. Thank you.
Lately, the dry cleaning has been picked up very late. It used to be picked up around 8/9am, and the items that were picked up on Monday were almost always returned that thursday. Sane with items picked up on Thursday we’re almost always returned the following Monday. This schedule isn’t consistent of late snd I truly rely on that consistency for other matters of the household. I’m really hoping this gets rectified in the near future, otherwise I’ll likely be changing cleaners:-(
Business response:
We've let you down, Tarek. We will be reaching out soon to see what happened and see if we can do something to make it up to you.
You lost my garment because you didn't follow my simple instructions.
Business response:
Good morning Mr Mitch, Just to remind you that your garment was located before the day you need it for. It is clean press and ready for you. Thank you and have a nice rest of the day
Your price is to high for everyday clothes
Business response:
Hello Mr. Neri, I'm sorry you feel this way about our pricing. I can assure you that we are competitive in our price as well as offer GreenEarth cleaning with is Earth friendly and not made with petroleum. The solvent is better for your fabrics and is nicer to your skin. Not only that but we also offer coupons via our Kona Cleaners app. I invite you to download that and give it a try. I've called you but was not able to reach you. Please give me a call at 951-509-6940. Thank you!
You ruined my dress I will never go there again
Business response:
Hello Ms. Ramirez, I'm sorry you didn't like the way that your dress came out. The seamstress did follow instructions during your consultation as well as the follow up phone call. The dress had already been cut at the bottom and extra fabric with a straight hem was brought along to add to the length. The alteration was done in one day as per your request since you told us that you needed for a wedding. I hope you change your mind in the future and that we see you again! Thank you for choosing Kona Cleaners!
My pants were returned with a gigantic stain and are now off color and wrinkled. My shirt collars were not straight at all either. I will be requesting a refund and compensation this afternoon.
Business response:
On behalf of Kona Cleaners, we'd like to apologize that we let you down, Adam. We'll be reaching out to see how we can make it right.
I have been going to Kona cleaners for a very long time and I love the way my clothes come out and I love the staff, especially Rosa( Fontana location) she is courteous, polite, knowledgeable and has the best customer service I’ve ever encountered.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,740 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.