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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Just spoke with Karla the area manager to follow up with who called me to open my gate at 9:58pm. Karla stated that the male delivery driver by the name of Kevin gave a woman who was ahead of him at the gate my gate code. This woman called my phone to open the gate and who also knew I had two comforters picked up does not work for them. Karla also stated that Kevin explained to her that there was a car in front of him trying to access the gate and that is why he gave her my gate code. That explains why a woman called me ask... read more
This is a follow up from my last review. My items were picked up successfully. I received a text message with great customer service. A young lady called asking that I let her in the gate and announced that she was from kona cleaners. She was a little rough in asking but I let her in the gate. Later this evening someone called my phone asking me to open the gate at 9:58pm stating they were from Kona cleaners and they were here earlier picking up my comforter. It was the same lady who called this morning asking me to let ... read more
Business response:
Hello Shay, I can guarantee that nobody in our company called you at that time. Our work cell phone is kept in-store after hours and nobody was there during that hour. It is clear that our pick up and delivery service is not the right fit for you. We believe that it is best for both you and us if we no longer offer you that service. We will transfer the current order to the store at Limonite that you have stated you have had a good experience so that you may pick up from there when it's ready.
I have been in there twice to pick up items and each time they never give me all of my items. I’d like to pick up the tie please let me know what I need to tell them when picking up so I get all of my items. Julie Farias
ed using the delivery service and truly disappointed in the customer service as well as whoever handles feedback from reviews. I called to gain clarification on the delivery service as I usually drop my items off at the location on Limonite. Upon calling the location on Archibald, I had a horrible experience on the phone with Jordan. Again, in trying to gain clarification on the delivery process, Jordan was rude and short while trying to brush me off. I simply wanted to know the process and he repeatedly told me he would cal... read more
Business response:
Hello Shay, It is terrible that you feel that this is personal or intentional as that is just not the case- I'm sorry that you've been feeling this way. Our driver did try to call you when he was at your gate and when there is no response, we do move on to the next stop. He went back to the store to have his lunch and Jordan noticed that you had not gotten your pick up. He asked our driver to reach out to you again and there is a text on our route phone at 2:40 asking you for a code to get into your gate to which you did not... read more
Called about a first time pick up and the gentleman was very short, tried to rush me off the phone by telling me he would call me back after he asked his supervisor if I’m in their route. I insisted that he place me on hold to ask as I’m in need for a pick up. He agreed rudely to place me on hold only to return to say his supervisor will call me back. I thanked him and he replied rudely with yea. Is this hue you treat your paying customers? Customer service needs to be enforced to the highest quality as there are many option... read more
Business response:
Hello, Jordan is unable to look at our service maps to determine if you're within our service area. He mentioned that you said that you were getting the runaround but that was the first time he had spoken to you. I apologize if you have tried to get this information prior to your conversation with him and I can assure you that Jordan is a nice young man that helps where he can but he simply did not have the information necessary to help you. He did let you know that he would reach out to me though and I have looked and you ... read more
These coupons never gets loaded onto my account! Also I keep updating my location but it keeps adding me to Santa Ana. I’ve never lived or used any of Orange County’s locations. You app/account system is horrible!!!
Business response:
Hello Alexis, Sorry you had a negative experience. I've switched you over to Eastvale already. I see that you haven't used us since June of last year and that the $10 off coupon applied to your order as well as a pants special. Please let me know what coupon you've tried to use and when so that I can look into it. Thank you!
2 weeks behind on alterations??? Maybe need more staff on that area. No great coming in with very subtle hello compare to next customer, and when I ask how long will it take . She didn’t even check , just said 2 weeks !
Business response:
Hello Ivan, We apologized for any inconvenience. We are aware of the problem we have with the time alterations are taking to be done, unfortunately we are having hard time finding seamstress/tailors because this type of work needs special skills. We are doing our best to solve the problem. Hopefully next time you don’t have to wait that long.
Horrible customer service, Jacket was not cleaned good, stains were not removed, rude worker, took extra money for no reason, I asked for the manager to call me so I can get a refund, never got a call from the manager and I never got a refund and they gave me my jacket uncleared, Horrible Place,
Business response:
Hello Dalia, I would like to definitely address your concerns seeing as how we don't want there to be misunderstandings. Upon drop off, you were advised that it was possible that the stains wouldn't not come out. We do charge for services performed, especially if we advise of the possibility of the work not coming out to your liking. We did not take extra money for any reason as we also performed a redo on your garment to try a second time for which there was no charge. You told our attendant that you used a clorox wipe to ... read more
Just picked up my work uniforms and the name tag stitching is pulling off. These arw brand new and only the second time I have dry cleaned them. Both times have been by Kona. I have photo's.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 16,041 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.