This profile has been claimed by the business owner or representative.
Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I will not use your cleaner, you have failed to accommodate my needs. I called you twice about missing my pick up and your manager was fine with losing my business. You are not the only cleaners in town and I will give my business to someone else. Myrna Halter
Business response:
Hi Myrna, Our system was designed to serve all our customers in the best way possible. We sincerely appreciate your business, and we are not ok loosing you as a customer. Our driver stops at your address around 10:30am every time you requested a pickup, and he leaves with empty hands. What can we do to serve you better? Please let us now, we will do everything we can to accommodate your needs.
Today was the first time to Kona cleaners. They were very professional and everyone was sooooo nice. This will be my go to cleaners.
Business response:
Wow,Melisa! A 5 star rating! We're thrilled you enjoyed our services so much and we hope to have the opportunity to provide them to you again soon.
My clothes is not clean
Business response:
Hello Fadi, I am sorry to hear that the quality you received is not what it should be. We can redo the work at no charge- just bring in the garments and let the attendant know that you need a redo. I have alerted the store attendant now so that she is expecting you Thank you!
Rosa gave excellent customer service as usual easy dropping everything off and same with pickup Items were done ahead of schedule ...what more can one ask for Outstanding is all I can say I always feel good after visiting the store.
Just had laundry drop off and missing my sons new business shirt that was laundered. Hopefully it show back up?
Good customer service is a itemized breakdown in pricing for service alteration for a pair of pants dry cleaning for a pair pants so the customer knows precisely what they’re paying for !!
Business response:
Greetings, G P. Thank you for leaving a review for Kona Cleaners. We appreciate your feedback on our pricing. Rosa quotes the alteration pricing verbally but if you prefer, you can ask for it to be written for you. We can also create your invoice while you wait if you like. Please let us know on your next visit. Thank you
Didn't show up twice. The first time I called, still no show. Then 2-3 Weeks later . Again I Made another appointment, it was an nother confirmed one, No show.
Over charged, messed up my tie. And shirts came back wrinkled. Trash. Not going back.
Business response:
Hello, I'm sorry that you had a negative experience. Linda spoke with you earlier and asked you to bring it back so we are waiting for that. You can also bring back the shirts if you are not satisfied with the pressing and we will re- press them at no additional charge. We will wait for your return. Thank you!
Bad service and lost my outfit.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 16,040 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.