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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I told the person who took my drycleaning that I had a coupon for a 30% rebate on the order....I even showed it to her on my phone because it was not showing up on my account. I tried to redeem at the shop but I got a message saying that the rebate had already been applied once..... She was going to have the manager look into the matter but of course nothing happened except that I got charged the full amount... What is the point of offering the discount if you are not honoring it....
Business response:
Good Evening Phillipe, per our conversation I have applied the 30%, $30 back to your credit card. You should see that post by tomorrow. Again, my apologies. I will speak with the associates that assisted you to prevent this from occurring in the future. Thank you for your patience and understanding. We look forward to seeing you soon! Beverly
My blouse was damaged and they wanted to give me credit . I needed this blouse for a wedding and with the pandemic going it’s hard to go out and look. For something else .Im so disappointed!!!
Business response:
That’s four stars less that we strive for at Kona Cleaners, and that’s unacceptable. We’re sorry you had a bad experience and we’ll be reaching out soon to see how we can improve!
I took 2 rugs to be cleaned about two and a half weeks before moving, after asking if it would be possible to get them cleaned by the moving date. When I brought them in, I reminded them again. 3 days before the move I called to hear why I hadn't heard from them. One had been cleaned. The other had been dated two days after the movers were to come. They would call to get it back from the factory. The next day I picked up one nicely cleaned one, and one just as dirty as the day I dropped it off. So now I will have to take a d... read more
Business response:
That just won’t do, Bonnie. We never let a bad review go without trying to turn a negative into a positive, so stand by and we’ll see what went wrong and how we can help!
Shoes were late and the store wouldn’t delivery them.
I just had the worse experience with Kona Cleaners and I have been coming here for years. The employee was extremely rude, unprofessional and a sassy back talker. I will be taking my business elsewhere for sure and I will let everyone know just how bad it was. Small town
Business response:
On behalf of Kona Cleaners, we’d like to apologize that we let you down, Sandy. We’ll be reaching out to see how we can make it right.
My clothing was damaged during the couture cleaning process. The necessary steps were not taken to protect the hardware of my garment before putting into the dry cleaning machine. I only received $13 back for service on an item that cost around $1,350.
Business response:
Hello Andrew, I am so sorry the buttons on your shirt were damaged. We would genuinely like to make this right with you. Karla has offered to take all the necessary steps for you with the solutions that she has provided. She will take care of everything for you. Please let us know and we will take care of you right away. You may reach Karla at 951-509-6940
Please do NOT TEXT at 5:45 am I was sleeping How about later
Business response:
Hello Ms. Delgado, I'm very sorry that we woke you. I've reported this as these notifications should not be going out that early. Thank you for letting us know so we can look into it and fix it. I hope you have a fantastic holiday weekend! Thank you for choosing Kona Cleaners!
The prices here are ridiculous! I left my work black suit pants, and they shrunk them... did a poor job! Now I have no pants to wear today!
Business response:
Good morning, I'm sorry you had a negative experience. We can definitely stretch your pants to the correct length. Sometimes fibers shrink in the cleaning process but can be restored. If you would like to do that, please drop them off at your convenience and let the person at the counter know how much they need to stretch. Regarding the pricing, we would be happy to detail the order while you wait if you request it so that there isn't sticker shock upon pick up. We also offer coupons on our website and our app- we invite yo... read more
First time at Kona and your people misplace two of the items. The lack of concern and I dont know what happened attitude is icing on the cake. I really needed these items, find them.
Business response:
Hello Mr. Soledad, I apologize you've had a negative experience. Jonathan checked your order and indicated that a mistake had been made and the order was taken to the wrong store and would likely be delivered overnight. I've called the location that received it and they have already returned it to our central location where a driver will pick it up tomorrow and bring it to the store on Archibald. I'm sorry if Jonathan's face didn't show concern, but I assure you that he did check into your order and made sure that it was on... read more
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,581 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open at 7:00 a.m.