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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Bernardettec is always great. However, one of my paisley short Garments had a belt with the exact same fabric that has been lost. It is unwearable without the belt. I just bought these from Bloomingdale’s recently for a Trip, went to pack the freshly pressed clothing & noticed it was missing. I did reach out on Monday and am still waiting on a call back if this piece has been found or not found.
Business response:
Hello Amber! Someone will reach out to you soon!
The Placencia location on Imperial lost my carpet.
Business response:
Hello Laura! We can understand when most of our items are ready for pick-up Next Day, anything other time span can seem like forever! However we have not lost any of your items! Your rug is safe and sound! High traffic items such a rugs may need a little extra time for cleaning then an everyday polo shirt! We will text you, as always when your item is ready for pick-up. Thanks for choosing Kona Cleaners!
Messed up coupon cannot be redeemed at pick up
Business response:
Hello Carlene, Your coupon has been applied. I'm sorry for the miscommunication that made you think that there was no coupon on your order. Thank you!
I gave Kona a five star review 2 years ago, based on their Eastvale then I moved to Rancho Cucamonga and I started using their Fontana location. I started noticing that the prices have gone up quite a bit which I didn’t mind due to the state of our economy. And their good service. But recently I brought in two pairs of Golf pants to get laundered, they damaged my blue pants causing the garter to expand and ripple, my tan pants turned out just fine. I made my complain to the Manager Rosa and she said that there is nothing... read more
Business response:
Hello Mr. Salas, I’m sorry that you feel that we didn’t come through for you. The elastic on pants sometimes wears out at a different rate than the same pants/ same brand as it may belong to a different batch. Our offer to replace the elastic still stands as we do understand that you weren’t expecting this to happen. However, there is no cleaning product or pressing process that could have caused this reaction in our facility. It is a natural progression of wear and tear. While we are not able to take financial responsibili... read more
Agustin Pajaro did not pick up our bag today. The bag was out on the porch at 7:30 am. Can someone come by tomorrow?
Business response:
A one-star rating will never do, Tracey. We can't undo what happened, but we can try to be better for the future. We'll be reaching out to you soon to hear what happened.
Disregard the previous message. Drive came at 5:30 - a new time for him
I asked you to put some of my shirts in a box. You didn't I asked to put my shirts in separate bags You didn't You jammed them all together in bags so I had to go through and separate my shirts from my son's I asked you not to put them in white bags so I can't see the shirt color You didn't The main reason I am not using your service any longer is because of the white bags, instead of the clear ones you used before
Business response:
That's four stars less that we strive for at Kona Cleaners, and that's unacceptable. We're sorry you had a bad experience and we'll be reaching out soon to see how we can improve!
New employees have horrible customer service. Being busy does not justify being rude. It should be a good thing, job security. Music loud enough to drown me out. I had a question and "manager" was so rude. I advised him I would be taking my clothes elsewhere due to his bad attitude. He proceeded to "accidentally" throw my clothes on floor. I did not want his assistance in picking my clothes up. He was rude and without a care.
Business response:
Thank you being a loyal customer! We apologize for dropping your uniform on the floor! Luckily we are a cleaners! Bring you uniform back in and will process it for you free of charge! Have a great weekend!
New staff has horrible customer service. I'm a regular customer and find myself having to change dry cleaners. Dropped off uniforms, rep said there's no same day and rude because their busy. On day of pickup gentlemen had music blasting and I had to yell my info. I asked if he was upset and he mentioned it's busy. Busy makes me happy its job security. I told him I'd be taking my business elsewhere and he " accidentally" dropped my items on floor. Worst service I've experienced there.
Business response:
Oh no, Liz! We don't know what went wrong, but something clearly did, and we want to get to the bottom of things. We'll be contacting you to find out!
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,739 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.