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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I have been a loyal customer of Kona Cleaners since 2022, and I have always appreciated the quality of your services. However, I regret to inform you that my recent experience has left me extremely disappointed, and I feel compelled to express my concerns. On my last visit, I entrusted several suits and shirts to your care for dry cleaning. Unfortunately, upon collection, I discovered that one of my suit jackets had been damaged. I brought this to the attention of your manager, but to my dismay, the response was unsatisfact... read more
Business response:
Hello Joel, I can understand the frustration you feel in hearing the response that this happening to your suit jacket is due to the manufacturer. Unfortunately, this is definitely something caused by the lining that is used inside of the fabric and the lining. There is an insert that tends to bubble. This can happen to all suits- we don't know when or if it will happen. It is not caused by anything that we do differently during cleaning or pressing. There is no temperature change between one suit jacket and another. The fu... read more
I’ve always liked it here. Never had issues or complaints. Today, I told them my uniform was turned in dirty to me. Keep in mind it happened 3 times already but I let it be. I was told to sign a waiver and there’s nothing that can be done. The uniform had food stuck to it. Not a stain. Dry food. I was able to take off most of it myself with my fingernail. Anyways it’s the first time I was disappointed and it was only the response that bothered me.
Business response:
Hello Freddy, I am sorry that you didn't have a great experience. We usually do request that when you have soiled garments that you allow us to process them with 2 day service- this allows for us to catch stains and redo it while it's still at our facility. Your garment has a note in all caps that it needs to be rushed. After it's in our store, we do have to have your signed authorization to send it back as the cleaning facility may find that wet clean is necessary to lift whatever is causing the issue. Wet cleaning can lea... read more
My last service was unsatisfactory. What I was told and what I received was different. I would like my credit card information deleted from your records. Please confirm this.
Business response:
Hi Anand, Again, we apologize for the inconvenience caused to you and for the misunderstanding. Your card has been removed from the system as you requested.
I tried the fluff and fold service with the understanding that the items will be starched and ironed as part of the service. They were not. That’s false advertising. I donot appreciate the dishonesty. This was at the YL and Fairmont Blvd. location. In Yorba linda.
Business response:
Hello Jasveen, We are sorry for the misunderstanding, Fluff and Fold service do not include anything but wash and fold. For any garments that need special care or attention, we recommend Laundry or dry cleaning, both service include starch(if requested) and pressing/ironing. For more information visit konacleaners.com or give us a call 714 685 1900.
I have been a consistent customer of Kona Cleaners for the past 2 years. We have provided a lot of business while we have been customers and I am disappointed the way our latest cleaning was handled. I had an all white, almost new comforter that I sent in a few months ago to be cleaned. The comforter was cleaned and came back in a Kona cleaners bag. When the same comforter needed to be cleaned again, I folded my comforter in the clear comforter bag previously provided by Kona cleaners. As usual, I placed the comforter bag an... read more
Perhaps I misread balance???
Business response:
Hi Toby, your $20.00 were applied to your orders; 01-404026 and 01-404027, $11.37 and $8.63 respectively, you can corroborate it on the labels posted on the plastic bags.
I had previously tapped on $20 discount for 5 pieces brought in for cleaning . Coupon verified by your website. I do not see where discount was applied. TC
I had a 30% discount for wash/press of shirts. I dropped off 5 shirts. Your bill this morning? $30 OR $6 to wash a press a shirt WITH a 30% discount????? That is outrageous! You lost a good customer today.
Business response:
Hi Rob, We understand prices are going higher everywhere, we are doing our best to keep prices down as much as possible, I hope you rectify your decision. Have a nice rest of the day.
I came here for the first time and will not come back. I brought a dress and a jersey here. $25 to clean a jersey is ridiculous. The dress I took had some stains on it that I pointed out and asked to be removed. When I picked it up, the stains were still there. I asked about them and was told that was the best they could do. I took the dress to a different dry cleaners and they took the stains out.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 16,040 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.