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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was quoted one price of $28. for two tablecloths. When I picked them up the following day I was totally in shock we she said that I had to pay $50 and some change. I could have brought 2 new tablecloths for that price. So no, I will not be using your cleaner.
Business response:
Our customers are our world, Etta, and we at Kona Cleaners do our best to give them the services they deserve every time they walk in the front door. We’ve let you down, and for that we are sorry. Please, let us know what happened and how we can fix it.
I tried all day long to access this coupon and kept getting the message “oops, something went wrong. Try again”. After a number of tires I stopped. I tried one last time and now the coupon is expired. I’m usually very happy with Kona Cleaners but this is a disappointment.
Business response:
Hello Joan, I've taken a look and the coupon is on your dropped off garments. Sorry for the inconvenience but rest assured that the discount is there. Thank you for being a customer and have a wonderful rest of the week!
My coupons never load to my account. Every time I click the link in my email it says something has gone wrong
Business response:
Hi Jantzen, I do apologize for these issues, you are correct that this new technology has been a bit buggy lately, its new and improving every day. I did look up your account and even though it said there was a problem, it did automatically apply like it was supposed to, it was the confirmation that was incorrect. The issue has been found and the software will get a hotfix next week to resolve this issue. Thank you for letting us know about this and again, I am sorry about the issues. Again, the discount is on your accou... read more
Too expensive! The cleaners I used before covid charged me $25 to clean the same comforter that you charged me almost $50 to clean. Unacceptable.
The link to the coupon does not work...below is the message. "Something has gone wrong Your coupon has not been assigned. Please try again. Thank you!"
Business response:
Hi Mirella, I am so sorry about that. We experienced a glitch with our coupon. It should have been $6.68. Would it be okay to apply that to your account as credit towards your next cleaning?
To whom it may concern, I brought my curtains in on Monday, August 24th to the Placentia location on Rose to be dry cleaned as they are very delicate and expensive Anthropologie curtains and I wanted them in the best care. I was told they would be ready Friday, August 28th, so I stopped by after work and they were not ready. I went in after work again on the following Monday and Tuesday, still nothing. Finally Wednesday, September 2nd I received a call, but it was to inform me that 2 of the 3 pieces I dropped off were destr... read more
Business response:
Good afternoon, Beverly reached out letting me know about the situation with your drapes. I do apologize for the damage and the subsequent inconvenience. I understand that you agreed to the amount we sent you via check but have now reconsidered. Taking into account the age and existing stains throughout the drapes, what compensation seems fair to you? I would love to discuss this further if you wish either via email or on the phone at 951-509-6940. Warmest Regards, Karla
Hi ! On monday, Sep 21, 2020 I turned in four items for laundry with medium starch. These items have been laundered at home in pasta and all are cotton except one trouser that was linen. When I went to p/u on wednesday, all were dry-cleaned ( not just Linen pants which is ok but it had been laundered at home before which is why I asked for laundry ). To convert entire order to dry clean with attendant high cost without asking before is not nice.
Business response:
Good morning, I've taken a look at your history and see that the only shirt newly charged as Dry Clean. The other two, brought in July, May, and March have always been considered Dry Clean. Thank you for bringing it up at the counter to Rosalinda so that she was able to place a discount on the order bringing the price down at pick up. In order to avoid further detailing issues, we will detail your garments at drop off so you are aware of the price and can make a decision on whether you wish to leave a garment if it's dry cle... read more
I told the person who took my drycleaning that I had a coupon for a 30% rebate on the order....I even showed it to her on my phone because it was not showing up on my account. I tried to redeem at the shop but I got a message saying that the rebate had already been applied once..... She was going to have the manager look into the matter but of course nothing happened except that I got charged the full amount... What is the point of offering the discount if you are not honoring it....
Business response:
Good Evening Phillipe, per our conversation I have applied the 30%, $30 back to your credit card. You should see that post by tomorrow. Again, my apologies. I will speak with the associates that assisted you to prevent this from occurring in the future. Thank you for your patience and understanding. We look forward to seeing you soon! Beverly
My blouse was damaged and they wanted to give me credit . I needed this blouse for a wedding and with the pandemic going it’s hard to go out and look. For something else .Im so disappointed!!!
Business response:
That’s four stars less that we strive for at Kona Cleaners, and that’s unacceptable. We’re sorry you had a bad experience and we’ll be reaching out soon to see how we can improve!
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,574 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.