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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Didn't get the 25% off I was told I would. Only 15%.
Business response:
Hello Mr. Baez, I only see that the 10% coupon was attached. Please press where it says Click to Redeem when you get these so that the coupon will go on your drop off. I'll be happy to add the difference as a credit to your account for your next visit! If you wish to discuss this further, please let me know and I'll give you a call. Thank you for choosing Kona Cleaners!
Thanks for prompt service.. not sure of the customer service person think it ws amandan or one of the other A+ team members.
I needed a zipper put in my jacket. Specifically requested a nylon one. Got a metal one instead. Will try this for now but if it isnt satisfactory you will need to put a nylon one in for me.
NO ONE PICKED UP MY DRY CLEANING TODAY WHICH ALSO MEANS THEY DID NOT RETURN THE ITEMS I SENT IN.... I NEEDED THE BLUE SWEATER FOR A MEETING TOMORROW SO NOT VERY HAPPY...
Business response:
We won’t lie, Shana, we at Kona Cleaners are embarrassed to hear you had such a bad experience with our dry cleaning services. But rather than tuck our tail between our legs and hide, we want to fix it, if possible. We’ll be reaching out to you!
way too expensive. Was given and billed for services not requested. I would like to close my account. hank you Susan Carter
Business response:
Hi Susan, I just wanted to see if you had received my message. I would like to make sure that we make this right for you. Hope to speak to you soon. Take care.
terrible. Ruined my new suit, and refused to reimburse me. When offered to repair, did something that I did not request.
Business response:
Hello Mr. Zhang, I have not refused anything as I have not responded to your email sent to me 9 minutes ago. I will speak with Rosa regarding this to see what your instructions were for this jacket after you dropped off as the invoice indicates that you wanted something done about a button. Thank you
Please remove me from your list. Thank you. I no longer need your service.
Business response:
Kona Cleaners doesn’t take one star reviews on lightly, Marc. Your satisfaction is our top priority. Let’s talk about what your experience was and how we can better serve you in the future.
Please be sure and change our address to: 912 Alder Place Newport Beach, CA 92660 Thanks.
Business response:
I will take care of that now. Thank you David. Take care and Have a great weekend!
We are moving from our current address,, 2 Pine Valley Ln. to 912 Alder Pl. In Newport Beach, effective Friday, December 4th.. We would like to continue service with Kona if available at our new address. If so, what days would be good for pick up? Thanks
Business response:
Nothing is more important than your satisfaction with our dry cleaning care, David. We're pleased you had such a good experience with Kona Cleaners and we promise you'll get similar treatment next time.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,575 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.