This profile has been claimed by the business owner or representative.
Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I brought in a beanie to be dry cleaned and I picked it up this morning and paid $10 and change, which was more expensive than a pair of pants to dry clean. When I got home and looked at the beanie, it had debris in the fabric and it was stretched out. Not what I expected at all.
The worst, they charge you for things that don't belong to you and won't credit you back. They lose your shirts and won't do a thing about it. They charged me for over 700 dollars for table clothes that aren't mine and will not refund.me back
Business response:
Hello Sam, This is Karla from Kona Cleaners. We apologize regarding your lost polo but we have been in contact with you regarding a resolution for this issue and just last Tuesday, you and the store Team Lead finalized the cost of that garment. Your check was made on Friday and it is going to be delivered today. Please check your CC statement as that refund was transacted on 10/11 as promised. Thank you Hi Sam. I am very sorry that you had this experience. This definitely is not our policy. We would not charge you for s... read more
My jacket was supposed to be ready on Monday the 4th at 5pm. I went to pick it up that day and they told me they needed two more days. I'm totally upset and I won't be using the service again
Business response:
Hello Dennis, I am sorry that you were negatively affected by the delay. I do see that it was promised for that Monday and we didn't come through for you. There is no excuse there. We apologize and hope you change your mind in the future and decide to give us another chance. Thank you for letting us know about this issue.
If I could give zero stars I would. I dropped off uniforms and requested specifically military press and the “v” on the collar. They got it right the first time but the second time it was a mess and I only got four shirts back instead of five. I asked the male employee to have them fixed at the time of pick up since I needed them for work and would not be able to leave them and pick them up Monday. Male refused to fix them now at the time of pick up. This is why I left Kona cleaners in the first place. Their work is very inc... read more
Not explained the extra cost for designer clothing. Charged $30 + to clean a polo style shirt. Would have declined the service had I known since it’s nothing special about the shirt
I've been on the route for a while. Almost always send out something. A few weeks ago, my purple bag wasn't delivered with my dry cleaning return. I visited in person to drop-off and told them. I called and asked for a new bag. Then, I visited again in person to ask for a purple bag. Still haven't received one. So, I guess I need to find a new drycleaner.
Business response:
Apologies for any inconvenience, Rich. Our bags are custom made; we will have plenty inventory soon. We'll send you the bag that you requested a few days ago.
Maria Employee and Karla the Manager have bad passive aggressive customer relationships. Don’t go here Eastvale Kona locations. Never have experienced this before with any company. Read Yelp reviews. High employee turnaround and poor Public Relations.
Business response:
Hello, I am sorry that you viewed my attempts to resolve the situation differently than how I was intending. I tried my best to explain things and make things right and am unsure what more I could have done. Our general manager has been made aware of all our recent interactions across all formats.
Price. Service at the store has always been exceptional. The actual dry cleaning has been sub par. The price is Astronomical. I’d like to continue my patronage but won’t if this is the trend.
I signed up for pickup for the 22nd. Between 8 and 4pm. No one showed up or even called to say they were not coming. Please remove me from your mailing list. Thank you.
Business response:
Hello Gwendolyn, I am sorry for the confusion- our services at Fontana are on Tuesdays and Fridays. You opt in for the pick up the day before so that the morning of service, you are on our list of customers to visit for the day. We are set to visit you today- if you change your mind and want us to pick up, please put your bag outside now as we are a no- contact service and our driver will take it when he is in your neighborhood. Thank you!
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 16,040 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.