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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Best place to get your dry cleaning in Fontana! Can’t beat free military clothing dry cleaning.
The tone of voice when the girl greets you sounds rude. Customer need to be more professional like, “hi how can I help you” And when I ask for a receipt the girl print it out and just toss it on the counter. I find that very rude. It should go like...”sure mame I can print you out the receipt, but instead they was no response and just tossing the receipt on the counter is a slap in the customers face!
Business response:
We have a motto, Dana, that anything less than five stars on is worth having a conversation over. After all, we’re always striving to improve. We’ll reach out to you soon to hear your thoughts.
Over priced. Fast service but way over priced. I highly doubt I’ll be coming back.
Business response:
We have a motto, Robert, that anything less than five stars on is worth having a conversation over. After all, we’re always striving to improve. We’ll reach out to you soon to hear your thoughts.
I can't seem to get any help with an item that was never returned. I talked to Diana ( I think that is right), and left a follow message, and still no response. I talked to our delivery guy, and still no feedback. This is a very important item for my business. Its the backdrop for our video room and productions. I need a call back as soon as possible. 714-926-8739
Business response:
A one star review on sends us a message, Trey. It tells us that we need to do better. We’ll be reaching out to find out how we can serve you better in the future.
I stated I had a coupon but the attendant took out the card and put it back in the machine to make the charge go through instead of cancelling the transaction and ask for the coupon. I was told that it was too late :(
Business response:
Good morning, I left a Voicemail but I want to make sure that I reach out. I apologize that Ruth was not able to apply the coupon. Usually the transaction are very quick once the card is in the reader. Your coupon would have been a discount of $1.96 but I will round it up to $5 for your next order. Thank you
Worst experience and customer service. This happened previously but I have them another chance considering it could be just a one time thing. But I went back again against my better judgment and they failed again. Took 13 days to get an alteration done and they couldn’t explain why after the deadline loved back three times. Each time I was told a manager wasn’t available to talk or one would call me. Worst company and will never go back.
Business response:
Hello Mr. Pickering, I'm so sorry to hear you were unable to get an answer on why the alterations were taking long. Our tailor retired and the new tailor is still getting the hang of things. We have been sending out the alterations from the store to another one of our tailors. Our alteration work load has been heavy and I apologize that you were caught in the middle of that!
You lost our tablecloth and about 15 matching napkins. Despite having a picture of it when I dropped it off, your company sent me back a multi-colored plaid tablecloth that could never have been confused with my light solid beige, brown leaves in a few places tablecloth. The lady at our location has sent in an inquiry but I haven't heard anything from her.
Business response:
Kona Cleaners doesn’t take one star reviews on lightly, Dick. Your satisfaction is our top priority. Let’s talk about what your experience was and how we can better serve you in the future.
My dry cleaning was “lost” twice. I was promised my cleaning the next day and when I went to go get it they couldn’t find it. It was my needed uniform for work the next day.
Business response:
Oh no, Djkeke! We don’t know what went wrong, but something clearly did, and we want to get to the bottom of things. We’ll be contacting you to find out!
Pleasant clerk ...
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,582 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.