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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
To whom it may concern, I brought my curtains in on Monday, August 24th to the Placentia location on Rose to be dry cleaned as they are very delicate and expensive Anthropologie curtains and I wanted them in the best care. I was told they would be ready Friday, August 28th, so I stopped by after work and they were not ready. I went in after work again on the following Monday and Tuesday, still nothing. Finally Wednesday, September 2nd I received a call, but it was to inform me that 2 of the 3 pieces I dropped off were destr... read more
Business response:
Good afternoon, Beverly reached out letting me know about the situation with your drapes. I do apologize for the damage and the subsequent inconvenience. I understand that you agreed to the amount we sent you via check but have now reconsidered. Taking into account the age and existing stains throughout the drapes, what compensation seems fair to you? I would love to discuss this further if you wish either via email or on the phone at 951-509-6940. Warmest Regards, Karla
Hi ! On monday, Sep 21, 2020 I turned in four items for laundry with medium starch. These items have been laundered at home in pasta and all are cotton except one trouser that was linen. When I went to p/u on wednesday, all were dry-cleaned ( not just Linen pants which is ok but it had been laundered at home before which is why I asked for laundry ). To convert entire order to dry clean with attendant high cost without asking before is not nice.
Business response:
Good morning, I've taken a look at your history and see that the only shirt newly charged as Dry Clean. The other two, brought in July, May, and March have always been considered Dry Clean. Thank you for bringing it up at the counter to Rosalinda so that she was able to place a discount on the order bringing the price down at pick up. In order to avoid further detailing issues, we will detail your garments at drop off so you are aware of the price and can make a decision on whether you wish to leave a garment if it's dry cle... read more
I told the person who took my drycleaning that I had a coupon for a 30% rebate on the order....I even showed it to her on my phone because it was not showing up on my account. I tried to redeem at the shop but I got a message saying that the rebate had already been applied once..... She was going to have the manager look into the matter but of course nothing happened except that I got charged the full amount... What is the point of offering the discount if you are not honoring it....
Business response:
Good Evening Phillipe, per our conversation I have applied the 30%, $30 back to your credit card. You should see that post by tomorrow. Again, my apologies. I will speak with the associates that assisted you to prevent this from occurring in the future. Thank you for your patience and understanding. We look forward to seeing you soon! Beverly
My blouse was damaged and they wanted to give me credit . I needed this blouse for a wedding and with the pandemic going it’s hard to go out and look. For something else .Im so disappointed!!!
Business response:
That’s four stars less that we strive for at Kona Cleaners, and that’s unacceptable. We’re sorry you had a bad experience and we’ll be reaching out soon to see how we can improve!
I took 2 rugs to be cleaned about two and a half weeks before moving, after asking if it would be possible to get them cleaned by the moving date. When I brought them in, I reminded them again. 3 days before the move I called to hear why I hadn't heard from them. One had been cleaned. The other had been dated two days after the movers were to come. They would call to get it back from the factory. The next day I picked up one nicely cleaned one, and one just as dirty as the day I dropped it off. So now I will have to take a d... read more
Business response:
That just won’t do, Bonnie. We never let a bad review go without trying to turn a negative into a positive, so stand by and we’ll see what went wrong and how we can help!
Shoes were late and the store wouldn’t delivery them.
I just had the worse experience with Kona Cleaners and I have been coming here for years. The employee was extremely rude, unprofessional and a sassy back talker. I will be taking my business elsewhere for sure and I will let everyone know just how bad it was. Small town
Business response:
On behalf of Kona Cleaners, we’d like to apologize that we let you down, Sandy. We’ll be reaching out to see how we can make it right.
My clothing was damaged during the couture cleaning process. The necessary steps were not taken to protect the hardware of my garment before putting into the dry cleaning machine. I only received $13 back for service on an item that cost around $1,350.
Business response:
Hello Andrew, I am so sorry the buttons on your shirt were damaged. We would genuinely like to make this right with you. Karla has offered to take all the necessary steps for you with the solutions that she has provided. She will take care of everything for you. Please let us know and we will take care of you right away. You may reach Karla at 951-509-6940
Please do NOT TEXT at 5:45 am I was sleeping How about later
Business response:
Hello Ms. Delgado, I'm very sorry that we woke you. I've reported this as these notifications should not be going out that early. Thank you for letting us know so we can look into it and fix it. I hope you have a fantastic holiday weekend! Thank you for choosing Kona Cleaners!
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,740 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.