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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The prices here are ridiculous! I left my work black suit pants, and they shrunk them... did a poor job! Now I have no pants to wear today!
Business response:
Good morning, I'm sorry you had a negative experience. We can definitely stretch your pants to the correct length. Sometimes fibers shrink in the cleaning process but can be restored. If you would like to do that, please drop them off at your convenience and let the person at the counter know how much they need to stretch. Regarding the pricing, we would be happy to detail the order while you wait if you request it so that there isn't sticker shock upon pick up. We also offer coupons on our website and our app- we invite yo... read more
First time at Kona and your people misplace two of the items. The lack of concern and I dont know what happened attitude is icing on the cake. I really needed these items, find them.
Business response:
Hello Mr. Soledad, I apologize you've had a negative experience. Jonathan checked your order and indicated that a mistake had been made and the order was taken to the wrong store and would likely be delivered overnight. I've called the location that received it and they have already returned it to our central location where a driver will pick it up tomorrow and bring it to the store on Archibald. I'm sorry if Jonathan's face didn't show concern, but I assure you that he did check into your order and made sure that it was on... read more
Definitely will not be coming here no more. I came in for my first time and brought some pants but when i got them back they came back smaller and the color was faded .
Business response:
That’s four stars less that we strive for at Kona Cleaners, and that’s unacceptable. We’re sorry you had a bad experience and we’ll be reaching out soon to see how we can improve!
I specifically asked that all my items be dry cleaned. My sweater came back shrunken...I dropped it off as a size medium and it came back a size x-small. The neck on 2 of my shirts came back EXTREMELY stretched out that they look like off the shoulder tops.
Business response:
Good morning Monica, I'm very sorry to hear that we shrunk the sweaters- please know that we do block sweaters normally but must have missed yours. Blocking brings the sweaters back to their correct size and can certainly be done! Please bring those back at your convenience and we will get those back to the way they were. We never put hangers through the neck as that is known to cause stretched necklines however, if you like, you can also bring those back and we will reclean them in hopes that the fibers will bounce back. ... read more
I don't like de cashier
Our 10X12 foot carpet was delivered after month long cleaning process without prior notification today. Was placed in garage because employees told us they would not put in house in usual position. The reason we used your service was that carpet would be put back in house in family room location over carpet pad we have. I will not use your carpet cleaning service again. I would like to know Kona's expectation of 10X12 foot carpet cleaning service quality. My husband and I are both 80+ years old.
Business response:
Kona Cleaners is always looking to improve, Sharon, and that’s why we want to hear from you! We’ll have someone reach out to you in the hopes that you’ll tell us how we can be the dry cleaner you’re looking for. Good morning, I left you a voicemail yesterday with some options so we could take care of this for you. Please give me a call at your convenience at 951-509-6940. Thank you!
I am satisified with what Kona has done thus far, thank you for asking! Betty Davies
If you can’t remain open until at least 6pm then I have to take my business somewhere else. 9am to 5pm is not convenient for people that work.
Business response:
Hello, We are constantly monitoring the situation in order to maintain the safety of our employees as well as our customers during the shutdown. If you would like to switch over to route, you can have pick up and delivery at your home or office, if you're local, as we understand that people are busy and don't have the time to go pick up dry cleaning sometimes. You don't have to be home for our driver to pick up or drop off so it is contact- free and would completely solve the current issue with out business hours. Please ... read more
Attendant seemed in a bad mood. Also, one of my pants had double creases and what looked like ash sprinkled on them. For the price, care should be taken to properly press items.
Business response:
We’ve had a bit to think about it, and we’re just not satisfied with three out of five stars on , Mujib. We’ll contact you shortly to see how we can serve your dry cleaning needs better in the future!
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Kona Cleaners is open now. It will close at 8:00 p.m.