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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Messed up coupon cannot be redeemed at pick up
Business response:
Hello Carlene, Your coupon has been applied. I'm sorry for the miscommunication that made you think that there was no coupon on your order. Thank you!
I gave Kona a five star review 2 years ago, based on their Eastvale then I moved to Rancho Cucamonga and I started using their Fontana location. I started noticing that the prices have gone up quite a bit which I didn’t mind due to the state of our economy. And their good service. But recently I brought in two pairs of Golf pants to get laundered, they damaged my blue pants causing the garter to expand and ripple, my tan pants turned out just fine. I made my complain to the Manager Rosa and she said that there is nothing... read more
Business response:
Hello Mr. Salas, I’m sorry that you feel that we didn’t come through for you. The elastic on pants sometimes wears out at a different rate than the same pants/ same brand as it may belong to a different batch. Our offer to replace the elastic still stands as we do understand that you weren’t expecting this to happen. However, there is no cleaning product or pressing process that could have caused this reaction in our facility. It is a natural progression of wear and tear. While we are not able to take financial responsibili... read more
Agustin Pajaro did not pick up our bag today. The bag was out on the porch at 7:30 am. Can someone come by tomorrow?
Business response:
A one-star rating will never do, Tracey. We can't undo what happened, but we can try to be better for the future. We'll be reaching out to you soon to hear what happened.
Disregard the previous message. Drive came at 5:30 - a new time for him
I asked you to put some of my shirts in a box. You didn't I asked to put my shirts in separate bags You didn't You jammed them all together in bags so I had to go through and separate my shirts from my son's I asked you not to put them in white bags so I can't see the shirt color You didn't The main reason I am not using your service any longer is because of the white bags, instead of the clear ones you used before
Business response:
That's four stars less that we strive for at Kona Cleaners, and that's unacceptable. We're sorry you had a bad experience and we'll be reaching out soon to see how we can improve!
New employees have horrible customer service. Being busy does not justify being rude. It should be a good thing, job security. Music loud enough to drown me out. I had a question and "manager" was so rude. I advised him I would be taking my clothes elsewhere due to his bad attitude. He proceeded to "accidentally" throw my clothes on floor. I did not want his assistance in picking my clothes up. He was rude and without a care.
Business response:
Thank you being a loyal customer! We apologize for dropping your uniform on the floor! Luckily we are a cleaners! Bring you uniform back in and will process it for you free of charge! Have a great weekend!
New staff has horrible customer service. I'm a regular customer and find myself having to change dry cleaners. Dropped off uniforms, rep said there's no same day and rude because their busy. On day of pickup gentlemen had music blasting and I had to yell my info. I asked if he was upset and he mentioned it's busy. Busy makes me happy its job security. I told him I'd be taking my business elsewhere and he " accidentally" dropped my items on floor. Worst service I've experienced there.
Business response:
Oh no, Liz! We don't know what went wrong, but something clearly did, and we want to get to the bottom of things. We'll be contacting you to find out!
I won’t be returning to this cleaners again. Had some alterations done and the old creases weren’t even pressed out, had to bring my pants back couple times with still the same issues after getting them back..
Business response:
Hello Johnny, I’m sorry to hear that you didn’t receive the quality service you deserve. I will definitely let the production facility know so that they are aware of the shortfall. I will be adding a $20 credit to your account in hopes that you will change your mind in the future and we can provide you better quality service. Again, I really do apologize that we didn’t deliver on our promise of quality service and have inconvenienced you this way. Thank you for letting us know!
I have put in writing and called 4 times, that I want my cleaning dropped off and picked up on Thursday only - I am still getting delivery of drop off on Mondays. I need the location i.e. store and phone number, my clothes is taken so I can call if there is a problem. Finally, I have asked that my pants be folded over a hanger. I never get customer service on X501.
Business response:
Hello Carol, We are sorry to here about your experience at our business. We have moved your delivery days to the time requested, Thursdays. We have emailed you the contact information for your delivery store and specific delivery driver if you have any further assistance. You can always email or call your nearest store! We will get back to you before end of business day! We try to make sure all of our customers have great experience. Thank You!
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,581 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open at 7:00 a.m.