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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I went to pick up my clothes and there was a fine black dust all over all of my pickups. It was on the plastic wrap and on some shirts and got all over my hands and the person assisting me. It even got on my car. The only offer of recompense was to redo the shirts that had it on it directly. This happened after you closed the location I'd been frequenting and changed hours with no notification during the last week and lost multiple orders that had to be tracked down.
Business response:
We owe our customers everything, Preston, and it just wouldn't be Kona Cleaners if we didn't try everything we could to fix things when we let them down. You'll be hearing from us soon!
Hi there, Oscar from Orange County was very helful when I ask him for the delivery of my items to my place. I paid for my items and wait until the delivery tomorrow morning, tursday, November 23rd, 2021. Also, thanks to Dave and your staff for keeping my items for 20 months. I do not know if it was Oscarr or Oscar RAMIREZ who helped me tough ! Sincerely. Thierry VONGEY
The job was to dry clean two, cotton curtain panels. They came back with rust stains. While you were redoing them, I discovered I could buy new curtains for less than I was charged ($60.00!) to clean these panels. So, I bought new curtains. A $60.00 charge to clean two curtain panels was certainly not a good value.
Business response:
We've had a bit to think about it, and we're just not satisfied with three out of five stars on , Keven. We'll contact you shortly to see how we can serve your dry cleaning needs better in the future!
I sent a beige quilted designer jacket and it appears that it was washed instead of dry cleaned. Not happy
I had my linen drapes in for dry-cleaning. They were not accordianed properly - the panels did not fall right and they were wrinkly by the time I got them off the hangers because they were folded very sloppily. and there were still very obvious stains that had not been touched.
Business response:
Thanks, Kristie! We're curious, how could Kona Cleaners have provided you with a better dry cleaning experience? We'll reach out soon to get your feedback!
I applied this $20 coupon to my account but didn't get it. Just another "bait and switch".
Business response:
Hello Stephanie. Our coupons are emailed to you or you can find them on our app! To use them simply press the redeem button down on the bottom! This step allows you to redeem the coupon you want at the time you want to us them. When it is easiest for you! At drop off conformation of the coupon will be on the bottom of you Item Ticket. If you need any help reach out! You still have this coupon on your account to be redeemed on your next order as it was not redeemed on this one! Thank you for choosing Kona Cleaner... read more
Bernardettec is always great. However, one of my paisley short Garments had a belt with the exact same fabric that has been lost. It is unwearable without the belt. I just bought these from Bloomingdale’s recently for a Trip, went to pack the freshly pressed clothing & noticed it was missing. I did reach out on Monday and am still waiting on a call back if this piece has been found or not found.
Business response:
Hello Amber! Someone will reach out to you soon!
The Placencia location on Imperial lost my carpet.
Business response:
Hello Laura! We can understand when most of our items are ready for pick-up Next Day, anything other time span can seem like forever! However we have not lost any of your items! Your rug is safe and sound! High traffic items such a rugs may need a little extra time for cleaning then an everyday polo shirt! We will text you, as always when your item is ready for pick-up. Thanks for choosing Kona Cleaners!
Messed up coupon cannot be redeemed at pick up
Business response:
Hello Carlene, Your coupon has been applied. I'm sorry for the miscommunication that made you think that there was no coupon on your order. Thank you!
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,578 reviews.
When is Kona Cleaners open?
Kona Cleaners is open now. It will close at 8:00 p.m.