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Kona Cleaners
- Dry Cleaning
- Costa Mesa, CA
About this business
Location details
333 E 17th St, Costa Mesa, CA, 92627, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The cotten coat that Kona washed for me was like it was never been washed by the clothes cleaner. It is a store close to where I live, so I gave it a try. Very disappointed. I have to hand wash it and brush it again by myself after I paid for a so-called clothes cleaner service. Don't use Kona clothes cleaner. It is a joke!
Business response:
Oh no, Yu-tien! We don't know what went wrong, but something clearly did, and we want to get to the bottom of things. We'll be contacting you to find out!
I took my king size Ugg blanket in to be cleaned. When I got it back my comforter was stiff not fluffy or soft any more. If I had known it would change the texture I would never have cleaned it.
Business response:
Thanks for your rating on , Eileen! We're always looking for ways to improve, so someone on the Kona Cleaners team will be reaching out to you to hear your thoughts.
I had my 3pc suit altered when I went to pick my suit up the vest was not included. I was charged $110.80. I was told to come back tomorrow. Not good!! I chose Kona Cleaners because they had a 5 star rating. The customer service was excellent. My suit is not complete without my vest.
Business response:
Hello Reggie, Yes, Rosa reached to me yesterday to get help on getting your vest back. We are working with the staff at the cleaning and pressing facility trying to get this garment back to you. I apologize for the inconvenience you’re experiencing! We will give you a call or send you a text as soon as the garment is ready for pick up Thank you for choosing Kona Cleaners!
Love coming here! They get to know you by name! Clothing ready the next day! They clean everything from leather to towels to rugs. This is my forever dry cleaners!
I wrote you a while ago about the very poor quality of my last order picked up. shirts & pants more wrinkled then when I dropped off And of course I paid way to much for the sub-par quality for too long
Business response:
The occasional bad review might be unavoidable, Paul Di, but that doesn't mean <Your Company> won't do everything in its power to make it right. We'd like to hear what happened! We'll reach out shortly.
The assistants at the cleaners were fine. It's the pricing that is crazy. Way too expensive. I brought in a women's simple blouse and sweater. When I picked it up, the cost was $16.05 for 2 simple items! That's $8.00 each item. I won't be returning.
Business response:
We have a motto, Debbie, that anything less than five stars on is worth having a conversation over. After all, we're always striving to improve. We'll reach out to you soon to hear your thoughts.
You damaged a piece of my clothes and refused to do anything about it
Business response:
Hello Gregory, I'm sorry to hear you are displeased with our resolution. If you wish for us to look at your garment again, please feel free to drop it off. We can re- open our investigation. I see your items were picked up about two months ago- would you please let me know which item is in question? Thank you!
Terrible experience with them closing a location, losing clothes, going to pick up clothes and they were all covered in a fine dust that got all over my hands and the person helping me and they acted like it wasn't a big deal.
Business response:
Kona Cleaners doesn't take one star reviews on lightly, Preston Strait. Your satisfaction is our top priority. Let's talk about what your experience was and how we can better serve you in the future.
Very dissapointed by alterations performed by your tailor. This is the second time that your tailor doesn't do a good job.
Business response:
A one star review on sends us a message, Haydee. It tells us that we need to do better. We'll be reaching out to find out how we can serve you better in the future.
Frequently asked questions about Kona Cleaners
How is Kona Cleaners rated?
Kona Cleaners has a 4.5 star rating with 15,581 reviews.
When is Kona Cleaners open?
Kona Cleaners is closed now. It will open at 7:00 a.m.