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Dependable Cleaners
- Consumer Services
- Watertown, MA
About this business
Dependable Cleaners is a 4th generation, certified women-owned family dry cleaning company with over 75 years of dedication to trust, care, and excellence. What began in 1944, with just a shirt laundry facility, has flourished into one of the leading dry cleaning companies in the Greater Boston Metro area. Together, founders Don Sr. and Marion Fawcett, mastered the craft of garment care. They instilled the values that still guide our company today: to exceed the expectation of our clients and provide the highest level of qua... read more
Location details
152 Galen Street, Watertown, MA, 02472, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I put in my coupon in the bag as i am a VIP Customer but that coupon wasnt taken into consideration in my bill. The cashier wasnt able to apply the discount after charging me for the full amount. So, I have no idea if i have the credit from bill or not
Half of my clothes were not bar coded so I had to follow up and ask for your employees to search for them in the store and eventually they were found but I had to pick them up. So it was not a very pleasant service last time. Misplacing clothes is not good.
You did not pick up on Tuesday at The Mews once again. You are not dependable. While waiting for delivery on Friday we realized this.so had to call. Counting on clothes for vacation. When you delivered clothes back the following Tuesday you had forgotten my husband's shirts. He had to go and pick them up. When we call to alert you of situations like this you say you will call back and do not.
My order was not ready when promised and I had to return to the store twice (once to find out it wasn’t ready) in order to pick it up. I received a weak “I’m sorry.” Granted this is the first time it’s ever happened but I was not happy.
just glad I got my clothes back in one piece. Spent way too much money on Style for my clothes to look terrible and then to be berated by a manager like I don't understand dry cleaning. never coming back.
My pants shrunk in length and the makeup on my blouse was not removed. I’ve been very disappointed as of late. Customer service is excellent but something is lacking with the cleaning of garments.
3.5-stars for getting it wrong, then getting it right. I am an occasional customer of Dependable's pick-up-and-delivery service and, although I don't use the service more frequently than every several months, have always been well pleased. I was not aware that customers who do not use the pick-up/delivery service frequently are dropped from Dependable's roster, with no warning to the customer, and so, when I left a voice mail message on the driver's phone, asking for a pick-up on Monday, June 24, 2019, the pick-up was nev... read more
I called ahead of time to see what it would cost to dry clean and preserve a wedding gown. They told me $200. I brought the gown in, and I was then told that the minimum is $299. The manager apologized, and said there was another option. He told me I could have a just dry cleaned for $175 which was fine with me. I left the gown there. Later that day I got a voicemail I called ahead of time to see what it would cost to dry clean and preserve a wedding gown. They told me $200. I brought the gown in, and I was then told that t... read more
Good work but too costly fr my budget. Will have to seek another cleaner
Frequently asked questions about Dependable Cleaners
How is Dependable Cleaners rated?
Dependable Cleaners has a 4.6 star rating with 974 reviews.
When is Dependable Cleaners open?
Dependable Cleaners is closed now. It will open at 7:00 a.m.