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Dependable Cleaners
- Consumer Services
- Watertown, MA
About this business
Location details
152 Galen Street, Watertown, MA, 02472, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
just glad I got my clothes back in one piece. Spent way too much money on Style for my clothes to look terrible and then to be berated by a manager like I don't understand dry cleaning. never coming back.
My pants shrunk in length and the makeup on my blouse was not removed. I’ve been very disappointed as of late. Customer service is excellent but something is lacking with the cleaning of garments.
3.5-stars for getting it wrong, then getting it right. I am an occasional customer of Dependable's pick-up-and-delivery service and, although I don't use the service more frequently than every several months, have always been well pleased. I was not aware that customers who do not use the pick-up/delivery service frequently are dropped from Dependable's roster, with no warning to the customer, and so, when I left a voice mail message on the driver's phone, asking for a pick-up on Monday, June 24, 2019, the pick-up was nev... read more
I called ahead of time to see what it would cost to dry clean and preserve a wedding gown. They told me $200. I brought the gown in, and I was then told that the minimum is $299. The manager apologized, and said there was another option. He told me I could have a just dry cleaned for $175 which was fine with me. I left the gown there. Later that day I got a voicemail I called ahead of time to see what it would cost to dry clean and preserve a wedding gown. They told me $200. I brought the gown in, and I was then told that t... read more
Good work but too costly fr my budget. Will have to seek another cleaner
Every time I come to this location, I always get overcharged and coupons are never applied. I was charged $22 to dryclean a blazer which they entered as a coat and $10 to press a pair of pants which they entered as dry cleaning despite my specific instructions. My 25% coupon was not applied, even though the person who took my order assured me that it would be. This is not the first time. Every single time I ever come to the Galen St location, they grossly overcharge me. I will never visit this company again and am considerin... read more
I gave a few shirts and blouse for washing but the blouse was dry cleaned to protect the fabric and it costed me $10. It would be good if someone can text me like this survey to confirm before changing the order. Aside from this you did good job !
I do not suggest giving you Canada goose coats to them for dry cleaning. They were supposed to deliver in 2 weeks, it became one month and the attached fur of Canada goose was torn apart on edge when I got the coat back. I Do NOT recommend them for fur attached coats dry cleaning.
While the dry cleaning was adequate, I was just charged around $25 for a very simple repair on a pair of pants. I only had a pocket with a hole in it sewn shut. I have had pants hemmed and other alterations done for less money. I will likely not return to Dependable cleaners after such an overpriced service.
Frequently asked questions about Dependable Cleaners
How is Dependable Cleaners rated?
Dependable Cleaners has a 4.6 star rating with 989 reviews.
When is Dependable Cleaners open?
Dependable Cleaners is open now. It will close at 7:00 p.m.