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Dependable Cleaners
- Consumer Services
- Watertown, MA
About this business
Dependable Cleaners is a 4th generation, certified women-owned family dry cleaning company with over 75 years of dedication to trust, care, and excellence. What began in 1944, with just a shirt laundry facility, has flourished into one of the leading dry cleaning companies in the Greater Boston Metro area. Together, founders Don Sr. and Marion Fawcett, mastered the craft of garment care. They instilled the values that still guide our company today: to exceed the expectation of our clients and provide the highest level of qua... read more
Location details
152 Galen Street, Watertown, MA, 02472, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
A really update type of service you give your customer with feeling, being my first time in. It's 5
Awful. Ruined my nice black peacoat. I live close by so figured this place looked busy and would try it out but the people working there were clueless. I told them I had a stain on the bottom of the jacket from some food, they said they missed the tag and forgot to clean it but would redo it, then I took off the plastic to look at the rest of the jacket and it was all pilly and had lint all over it the girl looked at it and said "oh yeah it looks like someone didn't do a very good job on this" - clearly not. They offered to... read more
This was one of possibly 3 shirts with badly wrinkled collars and black stains. I have no idea why this is but promised to bring it in when I see it.
If you don't plan on having items ready for pickup at 5, then don't tell customers that they'll be ready at 5.
I appreciated the quality, but I included a $10 off coupon that was not granted, and I would appreciate it being applied to my account for future use
terriible!!!!!!!!!!!!!!!!!!!
This was I believe my third time using dependable cleaners and haven't had a issue before. This time now only were some items still a bit wet, several items were wrinkled. I thought it may have been a load issue, but I have brought in the same amount every time. I believe when it comes to wash n' fold, they could at least be a bit more careful and pay more attention to the process.
Counter help was wonderful but hate the fact you don't give detailed receipts on cleaning. Had to ask and found my shirt was rung up as a dress. For a company with such advanced computer systems it makes me wonder what are you trying to hide. BTW I've worked in my family's dry cleaners in Connecticut after college so I understand ops.
Hi I am extremely dissapointed in the 20% coupon I received. It says that it is good for "Please enjoy this coupon for 20% off all tablecloths, jackets, coats, dresses, pants, and skirts, good through December 12th." However I did not receive 20% off some of my sweaters, dress, and jackets because the "we're not the right kind to qualify". There is no fine print that says anything about that. I think this is extremely poor customer service and I am very frustrated by it.
Frequently asked questions about Dependable Cleaners
How is Dependable Cleaners rated?
Dependable Cleaners has a 4.6 star rating with 974 reviews.
When is Dependable Cleaners open?
Dependable Cleaners is closed now. It will open at 7:00 a.m.