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Dependable Cleaners
- Consumer Services
- Watertown, MA
About this business
Dependable Cleaners is a 4th generation, certified women-owned family dry cleaning company with over 75 years of dedication to trust, care, and excellence. What began in 1944, with just a shirt laundry facility, has flourished into one of the leading dry cleaning companies in the Greater Boston Metro area. Together, founders Don Sr. and Marion Fawcett, mastered the craft of garment care. They instilled the values that still guide our company today: to exceed the expectation of our clients and provide the highest level of qua... read more
Location details
152 Galen Street, Watertown, MA, 02472, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
when I dropped off the suit (jacket and pants), I indicated that there was a small pull in the seam of the right front pocket that needed repair. I was surprised that I was told that I would be charged for the repair because it was a very small pull and I had never been charged for that type of repair at any other cleaner that I had been to. I asked that I be contacted before the repair with the price of the repair. I was not. Upon picking up the 2 items, I discovered that I was charged $16 for the repair. The charge wa... read more
I recently had a couple of jeans hemmed. Although, I didn't ask for a quote up front, I was surprised to be charged ~$25 for each pair!
I have concerns about items getting lost. I like Dependable but worry when I come in and am not given all my clothes back by the staff person. I have had to send the staff back to pull missed items on more than one occasion.
If I could give 0 stars, I would. You lost and almost ruined a $300 dollar dress that I dropped off over a week before the occasion. Due to losing the item and many delays, I almost didn't have the garment in time. No discount could persuade me to trust another item to you. The discount could not possible equal the risk of you losing or ruining an item.
It was horrible. I asked how much it was going to cost to press a dress. They told me $7. When I showed up they said they made a mistake, it was $12 and since the manager was not there, they could not do anything.
One of the folded shirts came back with the front completely wrinkled because only two of the buttons had been fastened. The answer I got is that unless I am willing to pay $7.96 per shirt, that is normal procedure. I won't be sending any dress shirts to Dependable in the future.
It is fine. there have been some issues in the past but they seem to have been resolved.
I had a lot of shirts that I got back. However, many of my shirts were wrinkled because they were grouped and tied together. There needs to be a better way for you to return my shirts in a way where they're not wrinkled or in better words "creased" from being crammed among many other shirts. I was not happy to have to re-iron my shirts if I'm paying for dry cleaning.
I was actually really taken back and surprised by my last visit to dependable cleaners... I bring a lot of items there and some of my boyfriends as well.... last week i dropped off 2 dresses and picked them up and the total was 32.00...which I feel is way over priced and strange considering in the past i have brought dresses, work shirts and ties to be cleaned and the total was around 65.... over 30 dollars for two plain cotton dresses that weren't stained is outrageous. The last few times i have dropped off my boyfriends wo... read more
Frequently asked questions about Dependable Cleaners
How is Dependable Cleaners rated?
Dependable Cleaners has a 4.6 star rating with 974 reviews.
When is Dependable Cleaners open?
Dependable Cleaners is closed now. It will open at 7:00 a.m.