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Dependable Cleaners
- Consumer Services
- Quincy, MA
About this business
Location details
320 Quincy Ave, Quincy, MA, 02169, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
While you have a great turnaround time, I was disappointed in your customer service and will likely be finding a new company to do my dry cleaning. I recently received an e-mail advertising your climate controlled vault, at the bottom of which was a coupon for "15% OFF Dry Cleaning savings for Joseph". The body of the e-mail also said "Bring in the coupon below and save 15% on your next dry cleaning order, from now through June 10th, 2015". Upon presenting the coupon with my garments, I was told that I (along with all the... read more
Lisa was the the associate who took my transaction. I aksed her to pay by using gift card first, and then credit card. She was not good with computer, applied all charges to my credit card. I told her she made mistake, she talked back with, "You are not listening." and claiming what she did was right. I asked her to leave a note to store manager to call me back on Monday, 6/1/15. But up to now, still nobody called me back.
This was not my first visit. Although I am relatively new to the Watertown store, I have been using Dependable Cleaners for at least 5 years now. I was not impressed by the staff in Watertown. They seemed very unfriendly and not willing to answer simple questions regarding the coupon presented. For example, when I asked how much the order would cost with the coupon, the clerk responded by saying, "I don't know, I'm not good at math". Very off putting response. I will not go out of my way to use the store again.
staff at Hingham store is very friendly & helpful, but the presser(s) at the production facility either don't look at the special instructions tags or can't press suit/sport coats per instructions . Specifically, I instruct that the collars be pressed (vs rolled on a form) in order to ensure that the outer collar covers the backing. I consistently have to request that the cleaned and (improperly) pressed coats be returned for rework. This is that third or fourth season with this complaint. Do I need to change cleaners & go w... read more
I'm a very upset customer. Careless error charging my dry clean order ($137) TWICE to the account that is on file when I specifically said "NO... Using this card" (holding the card in my hand) Spent almost an hour waiting for the person to fix it. She was very sorry and promised that it would NOT go through. When I check the account there are TWO charges on it. And NO credit. Im very upset and stressed over this. I am waiting patiently for a call back for someone to quickly fix this. Pure carelessness on the person who was ... read more
This was not my first trip by any means. In fact, I'm quite annoyed. Everytime I want stains removed I instruct them to use harshest chemicals at the onset. I've never had damage and the mgmt notated my account to reflect that request multiple times. Once again (my third trip) on this item - stain still there, harshest chemicals not used despite 2 previous requests. Looking at my acct - notation was gone. I am very tired of making 3 and 4 trips for the same garment EVERY time. I am only in that area every 2 weeks an... read more
Dep[endable Cleaners successfully removed stain from my sweater at a reasonable price, however, they charged $30 for a minor sewing job!
I was happy with the service until I found out that a belt of one of my coats got broken. The belt can't snap together. The buckle is warped. Then, I brought my husband's coat to have it fixed due to some rips and a missing button. It was completely sewed up, instead of sewing on a new button
I brought my husbands shirts and Sports jacket down to the Dependable Cleaners in No. Scituate, on Monday, May 10th. I will take the time to first of all, to commend Lidia who was a great help. I went to pick up the shirts and jacket today. with a note saying they saw that a button was missing, and they sewed it back on. There was no button sewd on, and the inside of the jacket lapel had a very obvious stain. There was no dry cleaning done or button sewd on. Regards, Debby Wenzler
Frequently asked questions about Dependable Cleaners
How is Dependable Cleaners rated?
Dependable Cleaners has a 4.6 star rating with 9,972 reviews.
When is Dependable Cleaners open?
Dependable Cleaners is closed now. It will open tomorrow at 7:00 a.m.