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Dependable Cleaners
- Consumer Services
- Quincy, MA
About this business
Location details
320 Quincy Ave, Quincy, MA, 02169, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Very bad experience, smeone suppose to call me after they overcharged and I never received the phone call.
Left a pair of jeans to be hemmed 2 inches. Picked the jeans up only to find that they were cut two inches, not hemmed! Returned with the jeans to be hemmed but now hoping they aren't too short since someone did not give attention to what was required. You need a new seamstress/tailor! This is the second problem with alterations, but this will be our last! This is an inconvenience and a costly mistake.
My orders always come back with a mistake. It needs to be re-done 90% because the employees at the plant do NOT read. The staff is unpleasant & make you feel like you're an inconvenience. They do look like they do NOT want to work there. Certainly would
Upon drop off, I was assured that my requested order was clear. I had 10 shirts for press only, 2 dresses to be drycleaned and a dress that needed a seam touched up. Of my items, the shirts were the only items completed correctly. The seam was still open and the dirty dresses had been pressed when brought out for payment. I was extremely disappointed as I had heard wonderful reviews about Dependable from several folks and the customer service at drop off was outstanding. I'm returning tonight for my corrected items. I hope a... read more
Really quite uneventful, though I did use my $10.00 reward coupon and found out, for the first time I might add, that the coupon must be used when dropping off one's cleaning. I informed the clerk that this was the first time I had heard this information. I find this policy negative and down right predatory towards customers. If one earns a reward,why not be able to use it at your discretion, not as a tool to lure your customer back into the shop. Sort of, the donkey chasing the carrot.I left your store wondering if I would ... read more
Overall I was pleased. However, when I went to pay the bill I noticed that while I was given the Senior Citizen discount the coupon of $0.44 for each of the five shirts I had laundered was not given. The clerk informed me that the discount was either one or the other, that is, the Senior Citizen discount or the coupon discount. This was news to me. In each of my prior trips to this cleaner I was given both. Just what is the policy. I'd like to know as the idea of one or the other is not stated on any Dependable Cleaner... read more
AWEFUL, AWEFUL AWEFUL AWEFUL AWEFUL!!!!!! liars and deceptive-first time customer and they deceived me about the cost after I asked for the senior discount-they increased the price and claimed it was because there was a stain on the slacks-well that is why I wanted them cleaned--DAH!!!! "So you charge by the number of stains and not the 'Original' price that I was given???" The price was increased by the Senior Discount amount-go figure!!!!
This shop has slipped. I have been getting back some of my garments with stains. I called the head office, but the district manager never called me back, as I was promised. Crushed buttons and lack of button replacement is a pain, but I can deal with it, but this too is further evidence that the shop has slipped. I am glad that the tailor, when he is off duty, does not leave razor blades on his table anymore...within reaching distance of children. I commented about this to the head office and was happy to see that this was ... read more
There is still a spot on my pants and my expensive Jos A. Bank hanger was not returned to me.
Frequently asked questions about Dependable Cleaners
How is Dependable Cleaners rated?
Dependable Cleaners has a 4.6 star rating with 9,905 reviews.
When is Dependable Cleaners open?
Dependable Cleaners is open now. It will close at 7:00 p.m.