This profile has been claimed by the business owner or representative.
Dependable Cleaners
- Consumer Services
- Quincy, MA
About this business
Location details
320 Quincy Ave, Quincy, MA, 02169, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
One of the folded shirts came back with the front completely wrinkled because only two of the buttons had been fastened. The answer I got is that unless I am willing to pay $7.96 per shirt, that is normal procedure. I won't be sending any dress shirts to Dependable in the future.
It is fine. there have been some issues in the past but they seem to have been resolved.
I had a lot of shirts that I got back. However, many of my shirts were wrinkled because they were grouped and tied together. There needs to be a better way for you to return my shirts in a way where they're not wrinkled or in better words "creased" from being crammed among many other shirts. I was not happy to have to re-iron my shirts if I'm paying for dry cleaning.
Overall, the service is good. The prices are a bit high, however. Also, my last delivery included two blouses that were not mine, and I was charged for the services related to those blouses.
You send entirely to many email reminders regarding order! 3 in the span of 10 days!
Business response:
Toni, I'm so sorry for so many emails in the one week. I've made some changes to your account so you shouldn't receive so many going forward. Thank you for letting us know. - Christa
You gave me someone else's Hawaiian shirt in with my dry cleaning. So I had to make a 2nd trip to your store to return it. I don't know if I would be so fast to trust you guys again.
I wrote James to say I would leave stuff for him last week but he never came by. I took it to Newbury St. myself and don't know how to get James to bring it back to me.
Dry cleaning was done well and on time. However, only reason it was not five stars, was because I had also left a piece to be mended and that piece was returned to me not fixed.
We depend on Dependable to fix all our little cleaning needs and disasters. This last time you managed to clean up maybe 80% of the horrible dark red belt leather glue that hubby got all over the waist area of his beige wool pants. Sigh. It's better than it was, but very sad. We appreciate the effort and the results in so far as anything (!) was possible.
Frequently asked questions about Dependable Cleaners
How is Dependable Cleaners rated?
Dependable Cleaners has a 4.6 star rating with 9,971 reviews.
When is Dependable Cleaners open?
Dependable Cleaners is closed now. It will open tomorrow at 7:00 a.m.